[Hiring] Strategic Implementation Lead @Responsiv

Role Description

Responsiv is hiring a Strategic Implementation Lead to own the customer journey from pre-sale solution design through implementation, adoption, and value realization. This is a senior individual contributor role for someone who can blend:

• Implementation — configuring and launching the product successfully
• Customer Success — driving adoption, value realization, and referenceability
• Solutions — translating customer problems into credible Responsiv workflows and responding to RFPs

The ideal candidate is a former consultant, regulatory change practitioner, compliance transformation operator, or legal/compliance technology implementation lead who understands how regulated organizations actually change processes — not just how software is deployed.

This person will work directly with customers, prospects, Sales, Product, Design, and Engineering to make Responsiv successful in complex regulated environments.

Responsibilities

• Own Strategic Customer Implementations: Lead customer kickoff, implementation planning, workflow design, configuration, launch, and adoption.
• Help customers define success criteria, prioritize use cases, align stakeholders, and create the operating cadence needed to make Responsiv successful.
• Ensure customers use Responsiv in meaningful regulatory, legal, compliance, and risk workflows.
• Build the process around the product, including governance, cadence, roles, approvals, escalation paths, and operating routines.
• Lead Pre-Sale Customer Discovery: Understand the customer’s business model, products, services, jurisdictions, regulators, licenses, permissions, policies, controls, procedures, and existing compliance processes.
• Translate discovery into credible solution designs, tailored product demonstrations, proof-of-value plans, implementation assumptions, and clear recommendations.
• Ensure regulatory alerts are properly scoped and relevant, and that their gap analysis is actionable and defensible.
• Refine the Customer's Obligation Register: Guide the final refinement of obligations to support useful monitoring, alerting, impact assessment, gap analysis, and downstream policy or control updates.
• Be the Connective Tissue between Customers and Product: Provide customer insights on product usage, challenges, and potential improvements.
• Operate well in a fast-paced environment and build competence in our industry and product.
• Own the SLAs to respond quickly to prospect and customer questions, as well as internal colleagues.
• Adapt, shift, and change quickly as the environment evolves.

Qualifications

• 5+ years of experience in consulting, regulatory change, or an actionable legal or compliance role at a regulated organization.
• Experience working with financial institutions, regulated enterprises, or complex compliance organizations.
• Ability to read and understand regulatory materials and connect regulatory requirements to a customer’s business, products, licenses, policies, controls, and procedures.

Core Values

• Advocate like you're right. Listen like you're wrong.
• Practice extreme ownership: With ownership comes accountability. Deliver on your commitments and take individual responsibility for the team’s successes and failures.
• Measure success: Having clarity on what success looks like is critical to its achievement. Make sure the measurements are meaningful.
• Make an impact: Iterate quickly. Speed over perfection. Results over activity.
• Do more with less: We value efficiency and resourcefulness.
• Celebrate the wins. Acknowledge the losses: Both are important signals to help us steer the ship.