[Hiring] Sr. Clinical IT Operations Analyst @Radiology Partners

Role Description

Mosaic Clinical Technologies™ is pioneering a new imaging paradigm—shifting radiology from reactive diagnostics to proactive, decision-driven care. Through our AI-native platform, MosaicOS™, we unite fragmented technologies into a single, intelligent ecosystem designed to help clinical teams work faster, think smarter and deliver better care.

POSITION SUMMARY:

• Advanced Incident Response: Lead complex, high-severity, multi-system investigations; assess incident scope and risk; and drive effective resolution using independent technical judgment and AI-assisted diagnostics.
• Major Incident & Escalation Leadership: Provide technical direction during critical incidents, guide investigation strategies, determine escalation needs, and communicate clear next steps to incident command and leadership.
• Clinical Operations & Stakeholder Communication: Apply radiology and clinical operations knowledge to assess patient care impact, manage stakeholder concerns, and translate technical issues for clinical, operational, and executive audiences.
• Documentation & Continuous Improvement: Develop incident reports, root cause analyses, advanced troubleshooting guides, and runbooks while identifying recurring issues and driving improvements with engineering and product teams.
• Team Mentorship & Operational Readiness: Mentor and coach Clinical IT Operations Analysts, support onboarding and training, and reinforce consistent troubleshooting, escalation, shift discipline, and communication standards.
• Additional Requirements & Scheduling Flexibility: Ability to work evenings and overnight as needed, participate in on-call rotations, travel up to 15%, apply subject-matter expertise to emerging operational challenges, and perform other duties as assigned. Work schedules and assigned shifts may be modified based on business needs.

Qualifications

• Technical Support & Incident Management: Significant experience in IT operations, technical support, or incident response within healthcare IT, clinical technology, or complex SaaS environments.
• Advanced Troubleshooting & Problem-Solving: Proven ability to independently resolve high-severity incidents, troubleshoot distributed systems, integrations, and APIs, and make decisive judgments under pressure.
• Clinical Technology Expertise: Strong understanding of radiology and clinical workflows, with PACS, RIS, or other clinical IT platform experience strongly preferred.
• Communication & ITIL Knowledge: Excellent written and verbal communication skills, ability to communicate technical issues to executive, clinical, and operational stakeholders, and strong knowledge of ITIL Incident, Major Incident, and Problem Management frameworks.
• AI-Enabled Leadership & Mentorship: Ability to critically evaluate AI-assisted tools and recommendations, exercise independent judgment beyond established playbooks, mentor peers, and improve team practices and operational standards without formal authority.

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Compensation

The salary range for this position is $86,900.00-$130,200.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).