[Hiring] Director, Clinical Operations @Lifeforce

Role Description

Lifeforce is hiring a Director, Clinical Operations to run the operating engine behind our national proactive care delivery model. You'll own how clinicians get licensed, credentialed, onboarded, scheduled, supported, and reviewed for quality, and you'll make sure all of it holds up as we grow.

And we're growing fast. Our network of 50+ physicians, nurse practitioners, and physician assistants is expected to more than triple over the next 15 months, across a growing number of states. At the same time, we're opening physical longevity centers and the clinicians supporting those centers run through this role too. The systems that work for a network of 50 won't work at 200, and this role is the one that gets us there ahead of demand rather than behind it.

This is primarily an operations leadership role, not a clinical one. Clinical standards and clinical judgment stay with the Medical Director and clinical leadership. You'll own the people, processes, systems, and data that let clinicians do their best work at scale. You'll report to the COO and lead four teams: Clinical Operations, Clinical Onboarding & Enablement, Credentialing & Licensing, and Clinical Quality Assurance. You'll start with a small team and build it out to about 15 people by the end of 2027.

Key Responsibilities

• Capacity & Scheduling:
  • Own clinician capacity planning against member demand, state by state.
  • Own clinician scheduling, including how appointments are assigned across telehealth, nurse services, and our centers.
  • Track utilization, panel concentration, and access (time to next appointment), and act when they drift.
• Hire to Productive:
  • Own the full clinician pipeline after the offer: licensure, credentialing, onboarding, training, and ramp to full schedule.
  • Set and hit targets for time to credentialed and time-to-productive, and fix the bottlenecks in between.
• Quality & Clinician Performance:
  • Own the operations of the clinical QA program, so every clinician is reviewed on schedule.
  • Build the operating process for clinician performance management with the Medical Director and clinical leadership.
• SOPs, Systems & Change Management:
  • Own the clinical SOP lifecycle: intake, drafting with clinical owners, approval, rollout, and retirement.
  • Run changes so clinicians hear about them once, clearly, and know what they need to do differently.
• Metrics & Reporting:
  • Build and optimize the clinician and clinical operations scorecards.
  • Partner with Data & Analytics to automate it, and use it to run the business and report up to the COO and executive team.
• Leadership & Cross-Functional Partnership:
  • Hire, develop, and lead the managers and leads across your four teams.
  • Support the clinicians serving our franchise centers.
  • Own the clinical operations budget and headcount plan.

What Success Looks Like

• In your first 90 days:
  • Map how clinician ops actually runs today and set a baseline on the core metrics.
  • Get the new Onboarding & Enablement Manager and Clinical QA Lead fully ramped.
  • Publish a capacity plan by state through the end of 2027.
• In your first year:
  • Clinician capacity stays ahead of member demand in every state we serve.
  • New clinicians move from offer to full schedule on a predictable, measured timeline.
  • Every clinician is reviewed on schedule, SOPs are current and in one place.

Qualifications

• 8+ years in healthcare operations, including 3+ years leading managers.
• Experience in direct-to-consumer telehealth, or in longevity, concierge, or preventive medicine.
• Has scaled a clinician network through fast growth at a telehealth company, a multi-site provider group, or a similar organization.
• Hands-on experience with clinician capacity planning, scheduling, or workforce management.
• Working knowledge of multi-state licensure and credentialing.
• Has built and run onboarding, QA, or SOP programs that held up as volume grew.
• Comfortable with data: defines metrics, builds reporting with analytics partners.
• Has earned credibility with physicians and advanced practice clinicians as a non-clinical leader.
• Clear written and verbal communication.
• Self-directed and effective in a fully remote environment.

Preferred

• Advanced degree or equivalent experience.
• Experience in both strategy or consulting and hands-on operational roles.
• Experience with multi-site or franchise healthcare operations.
• Experience running an independent contractor (1099) clinician model.
• Experience with Healthie, Rippit (formerly MaestroQA), Guru, or similar tools.
• Has introduced automation or AI tools into clinical operations workflows.

Traits for Success

• Builds the system before it breaks, not after.
• Comfortable holding clinicians and clinical leaders to operating standards without being a clinician.
• Moves between strategy and the details of a broken workflow in the same day.
• Pairs every problem with a recommendation.
• Keeps the member and the clinician experience in view when making operating decisions.
• Thrives in a fast-moving, high-growth environment.

Benefits

• Remote working environment.
• Company-provided computer and other required equipment.
• Generous benefits package including Healthcare, Dental, Vision, and Life Insurance.
• Complimentary Lifeforce Membership for Full Time Employees.
• $185,000 - $215,000 a year.