[Hiring] Head of Clinical Product & Patient Operations @Manta Cares

Role Description

Our navigators, clinicians, and content team are the heart of the patient experience. We need a hands-on leader to run that function, scale it with AI, and grow it into a revenue-generating offering for our partners.

• Design, build and integrate Manta’s patient navigation service within the overall digital product.
• Drive operations: set and track metrics, own the budget and staffing model and scale as we expand into new cancer types.
• Partner closely with the clinical team to help expand Manta's product to new cancer types.
• Partner with the engineering, product, and design team to ensure human + AI support of patients is consistent.
• Work AI-first: automate repeat work and build tools that let a small team serve many more patients.
• Shape the strategy: decide the right mix of human, AI, and product in our care model.
• Run fast experiments with clear success metrics and go or no-go calls.
• Take on special projects as priorities shift, partnering with Samira on what matters most.
• Hire, develop and lead a team of care specialists (navigators and content).

Qualifications

• Led a patient-facing support team (patient support, care coordination or member services) as a hands-on manager.
• GM instincts: owned a budget, ran operations with clear metrics and made the call on what to staff versus automate.
• Healthcare fluency: comfortable working alongside clinicians and with HIPAA.
• AI-forward builder: has automated workflows or built tools others use.
• Fast learner: ramps quickly on new clinical areas and new problems.

Bonus Points

• Built or scaled patient support or care operations at a digital health company.
• A personal or mission connection to cancer and patients.

This Role Is NOT For You If

• You need a playbook, a large team, or a fixed scope to do your best work.
• You see patients as a market segment rather than the reason we exist.
• You need lots of guidance.
• You struggle with ambiguity, scoping, and prioritizing projects.
• You need help with setting up AI tools/platforms to drive efficiencies.

Compensation & Equity

• Base: $155K to $177K (US remote) or $178K to $217K (SF Bay Area), based on experience.
• Equity: Competitive.
• Health: Comprehensive medical, vision, and dental.
• PTO: Unlimited.

How to Apply

Apply with your resume and a short note about a patient or customer support team you built or scaled and how you improved the way it worked.