[Hiring] Solutions Lead @Howden

Role Description

The Solution Lead designs and governs end-to-end business and technology solutions that support Howden’s client and colleague journeys across Sales, Service, Operations, Marketing, and Client Management. The role acts as the senior solution design authority for Salesforce and the broader platform ecosystem, including:

• Applied EPIC
• Document Management
• SharePoint
• AI native platforms
• Zywave MiEdge
• Client and colleague portals
• Future enterprise applications

This person bridges business strategy and technical execution by partnering with business leaders, product managers, architects, engineering teams, vendors, and operations stakeholders to define scalable designs, future-state experiences, integration patterns, data standards, and adoption-focused solutions.

Qualifications

• Bachelor’s degree in information systems, Computer Science, Business, Engineering, or related field.
• 8+ years in solution architecture, business architecture, CRM platforms, enterprise technology delivery, or related roles.
• Deep Salesforce experience, including Financial Services Cloud, Service Cloud, platform automation, reporting, integrations, data models, and AI-enabled capabilities.
• Experience integrating Salesforce with agency management systems, document platforms, marketing technologies, telephony, and operational applications.
• Strong understanding of APIs, middleware, event-based architectures, workflow orchestration, data modeling, master data management, governance, and enterprise information architecture.
• Proven ability to lead workshops, requirements analysis, design sessions, agile planning, backlog refinement, and stakeholder alignment.
• Excellent written, verbal, presentation, and executive communication skills.

Requirements

• Salesforce certifications such as Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Application Architect, or System Architect.
• Experience with Applied EPIC, insurance brokerage platforms, enterprise architecture frameworks, modern integration platforms, AI-enabled workflows, automation, or intelligent document processing.
• Experience in Insurance Brokerage, Employee Benefits, Property & Casualty, Private Client, or Financial Services.

Benefits

• A career that you define.
• Supportive culture valuing diversity.
• Opportunities for personal and professional growth.
• Commitment to making a positive difference at work and beyond.