[Hiring] Solutions Engineer @ElevenLabs

Role Description

As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
• Build self-service tools and documentation that empower customers to implement solutions independently.
• Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

Qualifications

• Passionate about AI, technology and ElevenLabs products.
• Enjoy working directly with customers, iterating on solutions and providing tailored support.
• Have a talent for identifying patterns that can be standardized and scaled.
• Strong empathy for customers, sales and product teams.
• Strong technical background to help customers architect integration between our solutions and their existing solutions.
• Experience working with customers, even if in student clubs or side projects, as long as there is interest in working closely with them on a technical capacity.
• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
• Excellent communication skills with the ability to adapt messaging to different audiences.
• Preferably based in São Paulo, Brazil.

Requirements

• This role is remote-first, so it can be executed from anywhere in Colombia, with a preference of Bogota.
• Expect regular travel for customer onsites.
• Fluency in English and Portuguese and a deep understanding of the regional and cultural nuances is required.

Benefits

• Innovative culture: Be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & development: Proactively supported through an annual discretionary stipend.
• Social travel: Annual discretionary stipend to meet up with colleagues each year.
• Annual company offsite: Team gatherings in new locations each year.
• Co-working: Monthly co-working stipend if not located near one of our main hubs.