[Hiring] Solutions Engineer @Twilio

Role Description

Join the team as our next Solutions Engineer for our Twilio Communications APJ team. The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.

This role sits at the intersection of communications, AI, and experience design. You will help customers across APJ design and build next-generation customer engagement experiences powered by Twilio’s Customer Engagement Platform. These experiences increasingly blend voice, messaging, autonomous and human-assisted agents, and intelligent workflows to create interactions that feel natural, trusted, and brand-aligned.

As a Solutions Engineer, you lead the technical and experiential win:

• Shaping how customers think about conversations
• Designing intelligent flows
• Prototyping solutions
• Translating business intent into scalable architectures
• Guiding customers on what to build with Twilio and how those experiences should behave when humans and AI work together

Responsibilities

• Discovery & Scoping: Lead client discovery sessions to identify business challenges, goals, and core value drivers.
• Solution Design: Translate complex customer requirements into high-level future-state architecture and implementation roadmaps.
• Product Demonstrations: Deliver customized software demos, presentations, and proof-of-concepts (POCs) for audiences ranging from front-line staff to C-level executives.
• Sales Support: Address technical objections, respond to RFPs/RFIs, and partner closely with Account Executives to accelerate deal closures.

Qualifications

• Understanding of cloud computing, cPaaS, AI.
• Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities.
• Curious of technology and willingness to learn new technology.

Requirements

• This role will be remotely based in Australia/Singapore/Japan.
• Approximately 35% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• And much more (offerings vary by location)