[Hiring] Solutions Engineer @Massed Compute

Role Description

Massed Compute is looking for a Solutions Engineer to help customers turn demanding AI and high-performance compute requirements into successful deployments on our platform.

• Work across sales, customers, product, engineering, and infrastructure to understand technical requirements, shape solutions, unblock deals, and ensure deliverables.
• Engage in pre-sales activities: help customers evaluate architecture, workloads, performance, deployment approaches, and technical fit.
• Focus on systems-building: create repeatable technical assets, feedback loops, and operating processes to improve win rates and reduce implementation risk.
• Comfortably transition between customer calls, technical architecture discussions, product gap analyses, and internal conversations.
• Act as a builder: solve customer problems directly and help build the solutions engineering function, playbooks, and assets that scale with the business.

What success looks like

• Help win and expand meaningful customer opportunities.
• Improve the quality and consistency of the technical sales process.
• Build stronger bridges between customer needs and product/infrastructure decisions.
• Enhance Massed Compute's speed and credibility in technical customer conversations.
• Improve the ability to turn complex requirements into repeatable, high-confidence solutions.

Responsibilities

• Support technical sales: Partner with go-to-market teammates on discovery, solution design, technical validation, and customer-facing problem solving.
• Translate customer requirements into workable solutions: Assess workloads, architecture needs, infrastructure constraints, performance expectations, and implementation tradeoffs.
• Build customer confidence: Lead technical conversations, answer deep product and infrastructure questions, and help customers understand platform fit.
• Reduce implementation risk: Identify technical gaps, dependencies, and delivery risks early, and work cross-functionally to address them.
• Create repeatable assets: Build demos, solution briefs, technical collateral, playbooks, FAQs, and other tools for scalable technical sales.
• Close the loop with product and engineering: Turn customer feedback into actionable input for roadmap and product improvements.
• Support onboarding and expansion: Ensure customers transition from signed deal to successful usage quickly and identify opportunities for deeper technical adoption.
• Improve internal systems: Build lightweight processes, documentation, and workflows for visibility and repeatability.
• Bring leverage through AI: Use AI tools to accelerate research, solution development, documentation, and technical communication.
• Help build the function: Shape standards, tools, and operating models for solutions engineering at Massed Compute.

Qualifications

• Strong ability to understand technical products and explain them clearly to sophisticated customers.
• Experience translating messy customer requirements into concrete technical solutions and next steps.
• Comfort moving between pre-sales conversations, technical architecture work, and internal cross-functional execution.
• Strong written and verbal communication, especially in customer-facing technical contexts.
• The ability to earn trust with both commercial and engineering stakeholders.
• Good judgment about what matters technically and commercially, and how to balance the two.
• A track record of creating reusable assets and processes instead of solving every problem from scratch.
• Comfort operating with limited structure while creating structure for others.
• High ownership and follow-through; stay close to important customer and technical details until resolved.
• Fluency with AI tools and excitement about using them to improve technical work and customer outcomes.

Desired background

• Typically 5-10+ years of professional experience in solutions engineering, sales engineering, forward-deployed engineering, technical account management, product engineering, or developer relations.
• Experience at a high-growth technology company or rapidly scaling startup.
• Experience working with highly technical products, ideally in cloud infrastructure, AI, developer tools, or data infrastructure.
• Experience partnering closely with both customers and internal product or engineering teams.
• A bachelor’s degree or equivalent combination of education, training, and experience.

Bonus points if you…

• Understand the compute landscape and the practical realities of AI infrastructure deployments.
• Have worked directly with cloud infrastructure, GPU workloads, model training or inference, or cluster environments.
• Have built demos, prototypes, or technical proof-of-concept environments in support of customer conversations.
• Are fluent with AI tools such as Claude, Codex, and related workflow automation tools.
• Have a background in engineering or computer science paired with strong customer-facing instincts.

Benefits

• Market competitive compensation.
• Remote-first company with a stipend for setup and opportunities for in-person team gatherings.
• Flexible PTO policy with the expectation of taking time to recharge.
• 100% coverage of medical, dental, and vision insurance for employees; 30% of premiums for dependents.
• Company-facilitated 401(k) retirement plan.
• Parental leave for all new parents.

Equal Opportunity

Massed Compute is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.