[Hiring] Session Verification Specialist @CrewBloom

Role Description

The Session Checker is responsible for reviewing and verifying service sessions, documentation, and related records to ensure they are complete, accurate, properly recorded, and aligned with established operational and compliance requirements. This role plays an important part in maintaining the accuracy of service records and identifying missing, inconsistent, or incomplete information before records are finalized or submitted for further processing.

• Review daily service sessions and associated documentation for completeness and accuracy.
• Verify that session dates, times, service information, providers, and other required details are properly recorded.
• Check session notes and supporting documentation for missing or inconsistent information.
• Identify documentation errors, discrepancies, or incomplete records and coordinate with the appropriate staff for correction.
• Follow established procedures for session verification and documentation review.
• Track pending, completed, rejected, or corrected sessions.
• Maintain accurate records of verification activities and outstanding issues.
• Escalate recurring documentation or compliance concerns to the appropriate supervisor.
• Coordinate with clinical, scheduling, administrative, and billing teams when clarification is required.
• Ensure documentation is handled confidentially and in accordance with applicable privacy requirements.
• Assist with internal audits and quality-control reviews when needed.
• Monitor recurring issues and help identify opportunities to improve documentation accuracy and workflow efficiency.
• Meet daily or weekly productivity and accuracy targets.

Qualifications

• Bachelor's degree in Healthcare Administration, Psychology, Business Administration, Human Services, or a related field preferred.
• 1–2+ years of experience in healthcare administration, medical/clinical documentation, ABA, behavioral health, insurance, billing, or quality assurance preferred.
• Experience reviewing clinical or healthcare documentation is highly desirable.
• Familiarity with ABA terminology, therapy sessions, or behavioral health documentation is an advantage.
• Excellent attention to detail and strong data-entry accuracy.
• Strong organizational and time-management skills.
• Ability to identify discrepancies and follow issues through to resolution.
• Comfortable working with repetitive, detail-oriented quality-control tasks.
• Strong written and verbal communication skills.
• Proficiency with spreadsheets, databases, and standard office productivity tools.
• Ability to handle confidential patient/client information appropriately.
• Comfortable working with deadlines and high-volume records.

Requirements

• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage.
• Desktop or laptop equipped with at least:
  • Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
  • A minimum of 8 GB RAM.
• Backup device must meet or exceed the performance of an Intel Core i3 processor and be functional during power interruptions.
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.

Benefits

• Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Unlock a world of possibilities and resources to propel your career forward.
• Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Achieve a healthy work-life integration to perform at your best.