[Hiring] Service Transformation Consultant @Recutify

Role Description

We are seeking an experienced Service Transformation Consultant (STC) to play a key role in driving innovation and digital delivery within a large public-sector organization. You'll work closely with senior leaders, transformation teams, and delivery partners to enhance user experience, streamline services, and modernize operations. This is a unique opportunity to influence change at scale and support the shift toward agile, human-centred, and data-driven practices.

Responsibilities

• Provide expert guidance on digital delivery, agile product development, and service transformation.
• Coach and mentor executive leadership teams on organizational change, governance, and capacity building.
• Support and lead product/platform teams from discovery to continuous improvement.
• Facilitate strategic workshops and conversations to align diverse stakeholder needs.
• Develop and present frameworks, models, and briefing materials for senior executives.
• Build and measure digital capability, culture, and transformation outcomes.

Qualifications

• Proven experience in digital transformation, service design, and agile delivery.
• Strong background advising or coaching senior leadership on organizational change.
• Experience with large-scale transformation projects in either public or private sector.
• Skilled in facilitation, executive coaching, and stakeholder engagement.
• Knowledge of human-centred design and modern data practices.
• Eligible for Enhanced Security Clearance (RCMP Top Secret may be required later).

Contract Details

• Duration: 1 year (with potential extension up to 2 years)
• Hours: Full-time (7.25 hrs/day), flexibility as required
• Work Arrangement: Remote-first; occasional travel to Alberta for workshops or field research

Application Process

• Submit your resume and cover letter directly through Indeed.
• Resumes must include two project examples demonstrating your expertise in digital transformation (with details on project scope, sector, budget, methodology, and tools).
• Shortlisted candidates will be contacted for interviews in August 2025.