[Hiring] Senior Workers' Compensation Claims Technician @Liberty Mutual

Role Description

Are you looking for an opportunity to join a claims team with a fast-growing company that has consistently outpaced the industry in year-over-year growth? Liberty Mutual Insurance has an excellent claims opportunity available for a Workers Compensation Claims Technician (Medical Only). Claims Technicians obtain essential information to process routine workers' compensation (WC) claims with ongoing medical management for medical pension claims. Provides injured workers and customers with accurate, timely information and quality service. Claims Technicians also identify potential problems and make claim referral decisions.

*This position may be filled as a Workers Compensation Claims Technician or Workers Compensation Senior Claims Technician. Title and pay commensurate with experience.

GRS North America Claims is excited to announce our go forward strategy to provide employees with the flexibility to include an option to work from home full-time. Candidates who are selected for this position will be trained remotely.

Responsibilities:

• Conduct investigation to secure essential facts from injured workers, employers, and providers regarding workers' compensations through telephone or written reports.
• Verifies information from claimants, physicians, and medical providers to assess compensability and/or causal relation of medical treatment and make evaluations for cases with claim specific ongoing medical management.
• Provides ongoing medical case management for assigned claims.
• Initiates calls to injured workers and medical providers if projected disability exceeds maximum triage model projection or to resolve medical treatment issues as needed.
• Maintains contact with injured workers, providers, and employers to ensure understanding of protocols and claims processing and medical treatment.
• Continually assesses claim status to determine if problem cases or those exceeding protocols should be referred to Claims Service Team and/or would benefit from MP RN review or other medical/claims resources.
• Arrange Independent Medical Exam and Peer Review as necessary.
• Maintains accurate records and handles administrative responsibilities associated with processing and payment of claims.
• Records and updates status notes; documents result of contacts, relevant medical reports, and duration information per file posting standards including making appropriate medical information viewable to customers in Electronic Document Management (EDM).
• Generates form letters following set guidelines (i.e., letters to physicians projecting disability, letters confirming medical treatment and disability, and letters outlining expected outcome to employers).
• Authorizes payment of medical payments and/or medical treatment.
• Recognizes potential subrogation cases, prepares cases for subrogation and refers these cases to the Subrogation Units.

Qualifications

• High school diploma plus 1-3 years of related customer service experience or applicable insurance knowledge.
• Licensing required in some states.
• Effective analytical skills required to learn and apply basic policy/contract coverage and recognize questionable coverage/contract situations (which necessitate supervisory involvement).
• Effective interpersonal skills to explain the facts and logic used to arrive at decisions in a way that the customer understands.
• Effective written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
• Good telephone and typing skills required.
• Ability to learn when to make proper use of medical management resources, know when to use them and follow through with medical management information received.
• Employees may apply for a new role after completing 12 months of employment in their current position.
• Employees should review all role requirements and apply only for positions for which they are eligible.
• Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting/HR team.