[Hiring] Senior User Researcher @AfterShip

Role Description

As a Senior User Researcher, you'll own end-to-end research for one or more of AfterShip's post-purchase product areas — translating how merchants and their shoppers actually work into clear, actionable direction for product, design, and leadership. You'll operate with a high degree of independence — turning ambiguous business questions into well-scoped research and shaping the decisions that follow.

You'll partner closely with Product, Design, Product Marketing, and Engineering, and report to the Manager of User Research. This is a remote position, with a preference for candidates in the United States. This role requires collaboration with teams located in Asia and Europe, which may require working outside of regular business hours 2-3 times/week.

What You’ll Do:

• Work closely with product, design, marketing, and engineering teams to identify the research topics that matter most, and own research for one or more post-purchase product areas end-to-end with minimal oversight.
• Design and execute custom primary research using a wide variety of methods — studies that address both user behavior and attitudes, and that generate insights to both fuel ideation and evaluate designs.
• Effectively manage and prioritize research plans through ambiguous, fast-changing environments, working with a large group of stakeholders to align and efficiently execute on critical insights.
• Communicate results and illustrate recommendations in compelling, actionable ways, and present them to product teams and leadership to build alignment.
• Define and track the impact of your research on product and business outcomes.

Qualifications

• 5+ years of applied UX/user research experience, with depth in both generative and evaluative methods (SaaS and/or e-commerce a plus).
• A track record of owning research for a product area with minimal oversight.
• Strong command of multiple qualitative and quantitative methods.
• Ability to synthesize research into clear, actionable insights and recommendations that inform product decisions, evidenced by a portfolio or work samples.
• Strong storytelling and stakeholder-management skills.
• Experience mentoring researchers and raising team standards.
• Bachelor's or Master's in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field — or equivalent practical experience.
• Comfortable working autonomously in a remote-first, distributed team.
• Mandarin proficiency is strongly preferred.

Benefits

• Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce.
• Thrive & Grow: No ceiling to what you can achieve or learn.
• Flexible Work Setup: Remote-first team with flexible hours.
• Competitive compensation.
• Healthcare coverage offered from day 1.
• Retirement plans including company match.
• Unlimited PTO.
• Annual learning & wellness benefit.
• Monthly book perk.
• Career progression & professional development.
• In-office lunch and commuter benefits for those located in our hub locations.