[Hiring] Senior Technician, Field Services @SES Space & Defense

Role Description

Senior Field Service Technician at SES Space & Defense (SES S&D) operates a Field Service Representative (FSR) Office from Fairbanks, Alaska. Each member of the SES S&D team plays an integral part with incident management while proactively managing Alaska and Southern California (SOCAL) regional networks 24x7x365.

The Alaska/SOCAL Senior Field Service Technician will execute in-depth technical support functions on multiple complex end-to-end regional networks, including:

• Shared satellite teleports
• Commercial gateways
• Data centers
• Terrestrial fiber circuits
• Terrestrial microwave radios

Key responsibilities include:

• Activate remote satellite terminals and access satellites by conducting Peak and Pol alignment (LEO/MEO/GEO).
• Install, operate, align, and maintain point-to-point licensed microwave backhaul systems.
• Install, commission, and troubleshoot remote site power infrastructure.
• Conduct preventive maintenance on the Alaska and SOCAL networks.
• Plan communications networks by operational regions in Alaska and Southern California.
• Attend and achieve competent climber and rescue climber certification.
• Disseminate information regarding planned maintenance performed by terrestrial vendors.
• Analyze, troubleshoot, and resolve product-related issues.
• Close related trouble tickets and manage operational workflows.
• Develop, implement, and maintain policies and procedures.
• Respond to emergency network outages.
• Field after-hours IT calls and assist with resolving customer issues.
• Operate self-sufficiently in harsh Arctic conditions.
• Travel extensively via small aircraft, snow machine, boats, and/or ATVs.
• Escalate support outside of normal operating hours when necessary.

Qualifications

• High School Diploma
• Experience in wireless communication, network engineering, or related field work with at least two years of experience handling progressively complex network systems.
• Foundational RF/Microwave knowledge.
• Basic AC/DC electrical knowledge.
• Willingness and physical capability to climb towers.
• Basic understanding of IP networking.
• Comfortable using hand tools and following strict technical procedures.
• Full willingness to travel extensively and work independently.
• Strong verbal, written, and interpersonal communication skills.

Requirements

• Advanced Site & Power Engineering experience.
• Hands-on experience with generator systems.
• Proven experience managing outdoor equipment cabinets.
• Direct experience with field microwave backhaul.
• Experience managing and supporting iDirect remote terminals.
• Certified tower climber with active rescue training.
• Advanced troubleshooting capabilities with diagnostic equipment.
• Strong understanding of IP routing and systems.
• Familiarity with operational tools and network monitoring.

Benefits

• Paid vacation, sick and personal leave.
• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Annual bonus eligibility.

Company Description

SES Space & Defense delivers secure, resilient connectivity and integrated space solutions for customers operating in demanding environments. As part of SES S.A., we combine capabilities across all orbits with extensive global ground infrastructure to support communications, sensing, data transport, and operational resilience worldwide.