[Hiring] Field Service Technician @Federal Mfg

Role Description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation.

If you are an experienced, highly-technical, Field Service Technician who likes to travel while being based out of your home, we would love to speak with you.

What will you be doing?

• Effectively install and setup all Wexxar/Bel/IPak machines.
• Perform Field rebuilds (partial or complete) of Wexxar/Bel/IPak equipment.
• Provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility.
• Assist/work with engineering on sign-off process, customer FAT's or provide customer tech support when not traveling.
• Effectively troubleshoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/Bel/IPak equipment working in the field.
• Troubleshoot electrical, pneumatic or mechanical problems in the field on the Wexxar/Bel/IPak equipment.
• Advise customer of parts needed; act as Salesperson to recommend parts for purchase.
• Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy.
• Travel on short notice for customer emergencies.
• Arrange your own travel and accommodation using the company system while following procedures and policies.
• Participate in on-site and off-site training sessions and courses to continually update yourself on all Wexxar/Bel/IPak products.

Qualifications

• Technical college/University Trade Certification (Millwright, Technician) or at least 5 years related work experience.
• New grads are welcome; training and guidance will be provided.
• Experience in a packaging or automation industry is preferred but not required.
• Able to travel within North America 70-85% of the time.
• Diploma in PLC/HMI/Servo Controls or related experience.
• Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes.
• Strong knowledge of PLC/HMI/Servo controls (Allen Bradley/Siemens/Omron; Festo/Bosch).
• Strong analytical and problem-solving skills.
• Experience working with pneumatics, knowledge of mechatronics.
• Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.
• Excellent prioritization skills with minimal guidance and direction.
• Must have a valid passport and able to travel to and within the USA.
• Own car required with a valid Driver’s license.

Benefits

• Open, communicative environment that fosters individual initiative.
• Growth opportunities within the company.
• Total compensation includes salary, comprehensive medical/dental programs, life insurance, and a generous paid time off program.
• Retirement savings plan with a company match.
• No waiting period for benefits – eligibility on the first day of employment.

Company Description

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

• Rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company.
• Benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range dependent on qualifications and experience: Min $30/hr, Mid $36.5/hr, Max $45/hr.