[Hiring] Sr. Field Service Technician @Rolls-Royce

Role Description

As the Sr. Field Service Technician - Power Generation, you will perform advanced troubleshooting, commissioning, maintenance, and repair of diesel and gaseous power generation systems. You will lead complex field service activities, resolve escalated technical issues, and support critical power applications at customer sites. This role requires frequent travel to customer sites to lead commissioning, maintenance, repair, and troubleshooting activities while providing advanced technical support.

• Troubleshoot, repair, and maintain diesel and natural gas power generation equipment, including engines, generator sets, controls, and related electrical and mechanical systems.
• Commission, start up, and test generator systems while identifying and resolving technical issues to ensure reliable operation.
• Take the lead on complex service calls, equipment failures, and field projects, serving as a resource for customers and fellow technicians.
• Evaluate equipment condition, document findings, and recommend solutions that improve performance, reliability, and customer satisfaction.
• Travel up to 60-80% to customer sites including industrial facilities, utilities, data centers, and critical power sites, with occasional international travel and short-notice assignments as business needs require.

Qualifications

• 2 years of mechanical or technical trade school + 5 years of experience in field service with mechanical or electrical troubleshooting experience within the power generation industry, OR
• 7+ years of experience in field service with mechanical or electrical troubleshooting experience within the power generation industry.

Requirements

• Extensive experience servicing, troubleshooting, and repairing diesel and/or gaseous power generation equipment, including generator sets, engines, controls, and associated power systems.
• Advanced knowledge of MTU engines, electronic engine management systems, diagnostic software, and power generation control platforms.
• Strong understanding of internal combustion engine systems and advanced diagnostic techniques.
• Experience leading generator commissioning, load bank testing, and performance verification activities.
• Strong ability to prepare service reports, document technical findings, and communicate repair recommendations to customers and internal stakeholders.

Mental & Physical Requirements

• Ability to lift, push, pull weights in the 20-60 lb. range.
• Ability to bend down, stand over, lay down and complete work tasks within the tight confines typical of genset enclosures and compartments and/or engine rooms for long periods of time.

Benefits

• Comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance.
• Flexible spending account and health savings account.
• 401(k) retirement savings plan with a company match.
• Employee Assistance Program.
• Paid Time Off and certain paid holidays.
• Paid parental and family care leave.
• Tuition reimbursement and a long-term incentive plan.