[Hiring] Senior Technical Consultant, Partners @Bloomreach

Role Description

Bloomreach's partner ecosystem is a growing part of how our customers get to value. As more implementations are delivered in partnership with systems integrators and agencies, we are scaling our Professional Services team and the Senior Technical Consultant, Partners is central to that growth.

In this role, you are the technical expert our partners rely on. You'll enable partner teams on Bloomreach delivery methodology, consult with them on live implementations, and stay engaged after go-live to help them resolve technical challenges and build lasting capability. You'll run enablement workshops, advise on project milestones, surface risks early, and keep internal stakeholders informed on how partner-delivered work is progressing.

This is a hands-on, consultative role for someone who enjoys teaching as much as building — equally comfortable in a technical working session with a partner's engineering team and in a status conversation with delivery leadership. Success looks like partners who can deliver Bloomreach implementations confidently and independently, and customers who realize value from their investment no matter who is delivering the work.

What you'll do:

• Enable partners on delivery
• Enable partner teams on Bloomreach delivery processes, tools, and methodologies
• Design and deliver technical enablement workshops, from planning through facilitation
• Partner with our education and academy teams to build structured learning paths for partner practitioners
• Develop the materials, guides, and reference assets partners use throughout delivery
• Consult on partner-led implementations
• Provide technical consulting to partners on active implementations, and business consulting where it accelerates the outcome
• Meet with partners throughout delivery to review progress, unblock issues, and maintain momentum
• Advise on project milestones, identify delivery risk early, and escalate when intervention is needed
• Drive successful project outcomes for both Bloomreach customers and our partners
• Support partners beyond go-live
• Serve as a technical resource for partners in the post-implementation phase, helping them resolve issues and sustain healthy deployments
• Design and improve the processes that support partners through delivery and into ongoing operation
• Be the technical expert
• Develop deep expertise across Bloomreach delivery methodology, tooling, and solution architecture
• Bring expert perspective on new product capabilities and releases to partner conversations
• Engage our product teams where partner needs warrant it, and represent those needs internally
• Improve how we work
• Report on delivery progress and partner engagement to internal teams and leadership
• Gather partner feedback and continuously improve our enablement and delivery processes

Qualifications

• 5+ years of experience in service delivery, with strong leadership, organization, communication, and consulting skills
• Being detail-oriented, with strong technical problem-solving and debugging skills
• BS in Information Systems/Computer Science, or equivalent degree
• Experience with data imports, data transformations, and data transfers (API, SFTP) is required
• Frontend coding experience (Javascript – jQuery, HTML, CSS) ideally for a web-based SaaS platform, is required
• Backend coding experience (node.js, Python, SQL, BigQuery) is an asset
• Experience with Tag managers such Google Tag Manager and Tealium is seen as a benefit
• Experience with either an omnichannel marketing automation and/or CDP platform (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or a search platform such as Endeca, Solr, Elasticsearch is strongly desired
• Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential
• Experience with building out marketing automation use cases and supporting email warmups is desired but not essential

Benefits

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution
• Culture of freedom and trust with flexible working hours
• Virtual-first work with several Bloomreach Hubs available across three continents
• Company events to foster a global spirit
• Paid volunteering days (5 days off to volunteer)
• People Development Program with personal development workshops
• Access to a communication coach for work-related challenges
• $1,500 professional education budget annually
• Employee Assistance Program with counselors for non-work-related challenges
• Subscription to Calm - sleep and meditation app
• ‘DisConnect’ days for additional time off each quarter
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• Restricted Stock Units or Stock Options based on role and seniority
• Participation in the company's performance bonus
• Employee referral bonus of up to $3,000
• Celebration of work anniversaries (Bloomversaries)