[Hiring] Senior Solution Delivery Consultant @Netsmart

Role Description

As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with your expertise in myAvatar, drives meaningful long term impact.

• Support established clients post-implementation by offering expert guidance, system optimization, and strategic recommendations that drive value and stability.
• Ensure clients remain engaged, supported, and less likely to be at risk by understanding each client’s unique environment.
• Strong skills in healthcare technology are required, with a background in EHR systems, particularly myAvatar, being highly valuable.
• Experience in clinical workflows, data analytics, and healthcare billing is a strong plus.
• Translate data into actionable insights, support technical reporting needs, and contribute to client success across various healthcare IT challenges.
• Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential.

Responsibilities

• Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes.
• Gather and document business requirements based upon client requirements and known system functionality.
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices.
• Responsible for training, coaching, guiding, and mentoring Application Analysts and Consultants.
• Identify, resolve, and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness.
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives.
• Identify and execute process improvement opportunities and efficiencies.
• Identify and generate documentation for best practices in methodology.

Qualifications

• Required: Bachelor's degree or equivalent relevant work experience.
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications.
• At least 1 year of process improvement experience.
• At least 1 year of project execution experience.
• Preferred: Experience with programming solutions similar to JAVA Script, HTML, CSS, Asp.NET, C#, Visual Basic, VB.net.
• Experience with Netsmart EHR solutions.
• Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.).
• Experience with reporting solutions similar to Crystal Reports, SSRS, SQL, Tableau, SSIS.
• At least 2 years' Netsmart EHR solution work experience (myAvatar).
• Experience in Billing system maintenance or implementation.
• Experience with CPT/HCPCS coding for behavioral health, including inpatient and outpatient services.
• Experience with 837P/837I claims, and clearinghouse workflows.
• Knowledge of remittance processing, 835 interpretation, and denial management.
• A/R knowledge, including aging, reconciliation, and follow-up strategies.
• Familiar with eligibility verification and Medicaid/Medicare billing, including MCOs.
• Understanding of reimbursement models (FFS, CCBHC, case rates, DRG, value-based).
• Collaborative approach to aligning billing with clinical documentation and compliance.

Expectations

• Potential travel 20% of the time as needed.
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones.