[Hiring] Senior ServiceNow Solution Architect @NewRocket

Role Description

NewRocket is seeking a Principal Delivery Architect to lead solution architecture and delivery oversight for our telecommunications industry vertical. This individual will serve as the senior technical authority on the engagement, responsible for translating business and operational requirements into a coherent technical roadmap, guiding delivery teams through implementation, and acting as a trusted technical advisor to client stakeholders.

This is a client-facing, senior-level position requiring deep delivery experience within complex, multi-stream telco environments, strong architectural judgment, and the ability to operate confidently in front of executive and technical audiences alike.

Your Impact

• Own end-to-end solution architecture across the engagement, ensuring technical decisions align with the client's business objectives, technical landscape, and long-term roadmap.
• Serve as the primary architectural point of contact for the client, building trusted relationships with client technical leadership and stakeholders.
• Translate business requirements into scalable, maintainable architecture and delivery plans, balancing speed, cost, and quality.
• Provide hands-on technical leadership and direction to delivery teams, including engineers, analysts, and project managers, ensuring consistent architectural standards across workstreams.
• Identify and manage technical risks, dependencies, and integration points across telco-specific systems (e.g., OSS/BSS, network operations, customer experience platforms, order-to-activate workflows).
• Lead design reviews, architectural governance, and quality assurance checkpoints throughout the delivery lifecycle.
• Partner with project and program leadership to align architecture decisions with delivery timelines, scope, and budget.
• Mentor and develop delivery team members, raising the technical capability of the broader team over the course of the engagement.
• Produce and present clear, executive-ready documentation, architecture diagrams, and technical recommendations to client stakeholders.
• Stay current on telecommunications industry trends, regulatory considerations, and platform capabilities relevant to the engagement.

Qualifications

• 10+ years of experience in solution architecture, technical delivery, or systems integration, with significant exposure to the telecommunications industry.
• Demonstrated experience architecting and delivering large-scale, multi-stream technology implementations in a consulting or systems integrator environment.
• Strong working knowledge of telco operational domains, such as OSS/BSS, network service management, order management, or customer care platforms.
• Proven ability to lead and influence cross-functional delivery teams without direct line authority.
• Excellent communication and presentation skills, with experience engaging directly with client executives and technical leadership.
• Strong analytical and problem-solving capabilities, with the judgment to make sound architectural trade-offs under real-world constraints.
• Experience working within structured delivery methodologies (Agile, hybrid, or traditional waterfall) on enterprise-scale programs.
• Prior experience delivering solutions on platforms commonly used in telco environments (e.g., ServiceNow, Salesforce, or comparable enterprise platforms).
• Relevant industry or platform certifications (e.g., TM Forum, architecture certifications, or platform-specific credentials).
• Experience supporting telco mergers, divestitures, or large-scale platform migrations.
• Familiarity with telco regulatory and compliance considerations.

Benefits

• NewRocket is committed to a diverse and inclusive workplace.
• We value and celebrate diversity, believing that every employee matters and should be respected and heard.
• We are proud to be an equal opportunity workplace and affirmative action employer.
• Committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
• For individuals with disabilities who would like to request an accommodation, please contact [email protected].