[Hiring] ServiceNow Architect @LIGHTFEATHER IO LLC

Role Description

LightFeather is seeking a highly skilled and experienced ServiceNow Architect to join our Washington, D.C.-based team in a fully remote capacity. In this role, you will design, implement, and optimize ServiceNow solutions supporting IT modernization initiatives.

• Design and optimize scalable ServiceNow solutions that align with business and IT requirements while adhering to platform best practices.
• Lead ServiceNow implementations, including solution design, technical planning, and phased deployments, while ensuring performance and maintainability.
• Collaborate with cross-functional teams to translate business needs into detailed technical requirements and specifications.
• Develop custom applications and extend ServiceNow modules using ServiceNow App Engine, Flow Designer, scripting, and other platform capabilities.
• Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security.
• Optimize ServiceNow workflows, manage data migrations, and enhance system performance through platform configuration and best practices.
• Conduct code reviews, testing, and deployment planning to maintain high standards of reliability, scalability, and security.
• Provide technical leadership by mentoring developers, guiding stakeholders, and enforcing ServiceNow development best practices.
• Create and maintain detailed documentation for applications, system designs, configurations, integrations, and processes.
• Ensure compliance with IT security standards, data governance policies, and regulatory requirements relevant to the platform.
• Troubleshoot and resolve technical issues affecting ServiceNow performance and functionality.
• Drive continuous improvement by staying current with ServiceNow updates and features and recommending system enhancements that align with IT modernization goals.

Qualifications

• Active Secret or higher clearance
• ServiceNow Certified System Administrator (CSA)
• 5+ years of experience as a ServiceNow Architect or in a similar role
• In-depth experience with ServiceNow integrations, custom development, and troubleshooting
• Expertise in implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting
• Strong knowledge of ServiceNow data models, workflows, JavaScript, REST APIs, and web technologies, including HTML and CSS
• Experience with ServiceNow upgrades, performance optimization, and implementing best practices for scalability
• Strong knowledge of data security practices and integration security protocols
• Excellent communication and collaboration skills, with the ability to engage effectively with technical and non-technical stakeholders
• Strong problem-solving capabilities and a proven ability to develop innovative solutions to complex technical challenges
• Experience with Agile and DevOps methodologies
• Self-motivated, proactive, and able to work independently in a remote environment

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) or equivalent certifications
• Experience with cloud platforms such as AWS and Azure
• Experience with DevOps tools such as Jira, Jenkins, and GitHub

Benefits

• Competitive salary: $150,000-$170,000 annually
• Fully remote work environment