[Hiring] ServiceNow Solution Architect / Technical Lead @RGP

Role Description

RGP is seeking a Solution Architect / Technical Lead to join our rapidly growing ServiceNow Practice. In this role, you will serve as a trusted advisor and technical leader, helping clients define platform strategy, architecture, and implementation approaches that maximize business value from their ServiceNow investment.

As a Solution Architect/ Technical Lead, you will lead solution design and technical governance across complex ServiceNow engagements while partnering with executive stakeholders, business leaders, and delivery teams to deliver scalable, sustainable, and outcome-driven solutions. You will also contribute to the growth of our ServiceNow Practice through thought leadership, mentoring, solution innovation, and support of strategic client pursuits.

Base Pay Range: $150,000 - $175,000

Other Compensation: Incentive Compensation

*As part of our hiring process, individuals who are selected for employment will be required to complete a visual identity verification as part of initial screening along with standard identity verification process, such as I-9 submission, as part of the onboarding process.*

What You Will Work On

• Client Advisory, Solution Architecture, Technical Lead
  • Serve as the lead Solution Architect / Technical Lead for ServiceNow transformation initiatives across multiple products and platform capabilities.
  • Advise clients on ServiceNow platform strategy, architecture, roadmap planning, governance, and adoption best practices.
  • Lead discovery sessions, architecture workshops, and solution design activities with business and technical stakeholders.
  • Translate business requirements into scalable solution architectures aligned to ServiceNow best practices and platform capabilities.
  • Develop architecture roadmaps that support both immediate project objectives and long-term platform maturity.
  • Provide guidance on platform governance, technical standards, integrations, security, and extensibility.
• Delivery Leadership
  • Own the overall technical architecture and solution design for ServiceNow implementations.
  • Provide technical leadership to architects, developers, business process consultants, and project managers throughout project delivery.
  • Review and approve technical designs, integrations, data models, custom applications, and platform configurations.
  • Ensure technical deliverables are complete, consistent, high quality, and aligned with client business outcomes.
  • Identify technical risks and provide recommendations to mitigate delivery and operational challenges.
  • Collaborate with ServiceNow product teams and partners as needed to address complex solution requirements.
• Innovation & Practice Development
  • Champion adoption of emerging ServiceNow capabilities, including AI-powered solutions, Now Assist, AI Search, Agentic AI, Workflow Automation, App Engine, UI Builder, and future platform innovations.
  • Contribute to the development and maintenance of architecture standards, implementation methodologies, accelerators, and reusable assets.
  • Mentor and coach architects, technical leads, and consultants to advance technical excellence across the practice.
  • Develop thought leadership content, best practices, and solution frameworks that strengthen RGP's ServiceNow capabilities.
• Business Development Support
  • Partner with sales and practice leadership to support client pursuits, workshops, solutioning sessions, estimates, ROMs, proposals, and Statements of Work.
  • Present solution recommendations and architecture strategies to executive and technical audiences.
  • Articulate the business value of ServiceNow capabilities and platform investments to prospective and existing clients.

Qualifications

• 5+ years of experience designing and implementing ServiceNow solutions in a client-facing consulting environment.
• Demonstrated experience serving as a Solution Architect, Technical Architect, or Technical Lead on enterprise ServiceNow implementations.
• Deep understanding of ServiceNow platform architecture, development practices, governance, and implementation methodologies.
• Experience architecting solutions across four or more ServiceNow product areas, including:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Customer Service Management (CSM)
  • HR Service Delivery (HRSD)
  • Strategic Portfolio Management (SPM)
  • App Engine
  • Employee Center
  • AI and Automation capabilities (NowAssist, Moveworks, etc)

Requirements

• 6+ years of enterprise application consulting, architecture, or software engineering experience.
• Strong understanding of:
  • Service-oriented architecture and integration patterns
  • REST and SOAP web services
  • APIs and data integrations
  • Relational databases and data modeling
  • Security and application architecture best practices
  • Cloud technologies and SaaS/PaaS platforms
• Experience designing enterprise integrations with cloud and on-premise systems.
• Understanding of Agile delivery methodologies and modern software development practices.

Certifications

• Current ServiceNow Certified System Administrator (CSA) certification required.
• Three or more ServiceNow Certified Implementation Specialist (CIS) certifications required.
• Commitment to maintaining certifications and pursuing advanced architect learning paths.
• Certified Technical Architect (CTA) certification or active pursuit of CTA preferred.

Consulting & Leadership Skills

• Proven ability to lead architecture discussions with both executive and technical stakeholders.
• Ability to connect platform capabilities to measurable business outcomes and strategic objectives.
• Strong consulting mindset with experience influencing technical decisions through options analysis, recommendations, and risk assessment.
• Excellent communication, presentation, and facilitation skills.
• Demonstrated ability to build trusted client relationships and lead cross-functional teams.
• Strong mentoring, coaching, and leadership capabilities.
• Ability to thrive in a fast-paced consulting environment while managing multiple priorities.

Preferred Qualifications

• Experience with ServiceNow App Engine and custom application development.
• Experience with UI Builder, Workspace technologies, and Next Experience.
• Experience with ServiceNow AI, Now Assist, AI Search, and automation capabilities.
• Knowledge of JavaScript and modern web technologies.
• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Experience across multiple industries including Financial Services, Healthcare, Manufacturing, Public Sector, or Technology.

Benefits

• Join a rapidly growing ServiceNow practice focused on delivering transformational business outcomes.
• Work alongside experienced architects, consultants, and delivery leaders across complex enterprise engagements.
• Influence solution strategy and architecture for leading organizations across multiple industries.
• Participate in innovation initiatives focused on AI, automation, platform modernization, and digital transformation.
• Access continuous learning, certification development, and career growth opportunities within a highly collaborative consulting environment.