[Hiring] ServiceNow HRSD Technical Architect @APN Consulting, Inc.

Role Description

The client is seeking a ServiceNow HRSD Technical Architect to lead the architecture, design, and technical delivery of enterprise HR Service Delivery solutions. The architect will translate HR business requirements into scalable ServiceNow solutions and provide technical leadership across HRSD modules, integrations, security, and custom development.

Key Responsibilities

• Own the technical architecture for ServiceNow HRSD implementations and enhancements.
• Design solutions using HR Service Delivery, HR Case Management, Employee Center, HR Knowledge, and Lifecycle Events.
• Define application architecture, data models, integration patterns, and technical standards.
• Lead technical design sessions with HR, IT, security, and business stakeholders.
• Design integrations using REST/SOAP APIs, IntegrationHub, MID Server, and web services.
• Establish ServiceNow development standards, code-review processes, and governance.
• Design ACLs, roles, groups, domain separation, and HR security controls.
• Review and approve technical designs, custom applications, workflows, business rules, and scripts.
• Lead performance optimization and troubleshooting of complex HRSD solutions.
• Provide technical guidance to ServiceNow developers and administrators.
• Support upgrades, releases, testing, and production deployments.
• Develop architecture documentation, technical specifications, and solution diagrams.

Qualifications

• Strong ServiceNow architecture experience.
• Hands-on HRSD / HR Service Delivery implementation experience.
• HR Case Management and Employee Center experience.
• Lifecycle Events / Employee Journey experience.
• ServiceNow scripting: JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts.
• IntegrationHub and REST/SOAP integrations experience.
• ServiceNow security and ACL framework knowledge.
• Flow Designer and Workflow experience.
• ServiceNow upgrade and deployment experience.
• Strong stakeholder and solution-design skills.

Requirements

• ServiceNow Certified System Administrator (CSA) preferred.
• Certified Application Developer (CAD) preferred.
• ServiceNow HRSD Implementation Specialist preferred.
• Experience with enterprise HR systems such as Workday, SAP SuccessFactors, or Oracle HCM preferred.
• Experience with ServiceNow CSM, ITSM, or Employee Center preferred.

Benefits

• We are committed to fostering a diverse, inclusive, and equitable workplace.
• Individuals from all backgrounds feel valued and empowered to contribute their unique perspectives.
• We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences.