[Hiring] Senior Manager, Mission-Critical Technology Solutions @Southern California Regional Rail Authority

Role Description

The Senior Manager, Mission-Critical Technology Solutions, oversees the operation, administration, support, and continuous enhancement of Positive Train Control (PTC), safety and physical security applications under the general direction of the Director, Mission-Critical Technology Solutions. This role is responsible for managing mission-critical solutions that support safe and efficient rail operations, regulatory compliance, and operational reliability.

• Manages departmental services and activities related to Positive Train Control (PTC), train control applications, dispatch systems, and supporting operational platforms.
• Manages and oversees complex technology applications and service portfolios supporting safety, security, and other mission-critical technology solutions for the agency.
• Manages contractors responsible for routine maintenance and troubleshooting of railroad back-office, safety, and physical security systems.
• Ensures compliance with applicable regulations, standards, and policies governing mission-critical systems.
• Maintains accurate and comprehensive documents and records of application configurations, interfaces, dependencies, and other relevant run-book information.
• Leads root cause analysis and resolution of application and system integration issues.
• Leads Lean and Six Sigma continuous improvement initiatives.
• Leads technology product strategy, vision, and roadmap development.
• Conducts research on emerging technologies in support of mission-critical solutions.
• Monitors developing legislation related to assigned areas of responsibility.
• Participates in the preparation and administration of assigned program budget.
• Communicates with other departments, contractors, consultants, and third parties about requirements and project needs.
• Clearly communicates technology product requirements through epics, stories, and other pertinent documentation.
• Leads planning, backlog refinement, and retrospective activities.
• Monitors and evaluates staff to establish training needs within the department.
• Prepares analytical and statistical reports on assigned project operations and activities.
• Responds to emergencies on a 24-hour, 7 days a week, 365 days a week operation.
• Applies Agile methodologies to deliver technology solutions and business value.
• Actively drives the realization of Agency goals and objectives.

Qualifications

• Bachelor’s Degree in Networking, or closely related technology field.
• A minimum of five (5) years of working in a 24/7 operations center environment providing tier 2/3 operational support.
• A minimum of five (5) years of work experience managing and supervising personnel, contracts, and consultants.
• Experience working with complex operations systems/software such as dispatch, enterprise management, or other mission-critical systems of software.
• A combination of training, with a minimum of an Associate Degree and/or experience that provides the required knowledge, skills, and abilities, may be considered when determining minimum qualifications.

Requirements

• Experience with Wabtec TMDS, CAD, BOS, MDM, I-ETMS, or other train control systems.
• Experience in railroad operations and have or obtain General Code of Operating Rules (GCOR) certification within one year.
• Lean Six Sigma Green Belt Certification.
• AIPMM Agile Certified Product Manager and Product Owner, Scaled Agile POPM certification, or related certification.

Knowledge, Skills, and Abilities

• Expert level knowledge of current business management theory, concepts, and techniques for process improvement.
• Agile software development methodologies, values, and procedures.
• Enterprise applications and closed network environments.
• Rail transportation policies, rules and procedures, and public agency environments.
• Third party agreements, party rights, and indemnifications.
• Principles and practices of budget preparation and administration.

Physical Requirements

• Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations.
• Operate tools to perform the duties of the position, such as computers, office equipment, and work-related machinery.
• Transport equipment or boxes up to 25 lbs.
• Exchange ideas by means of communication.
• Visual acuity to detect, identify, and observe employees or train movement and any barriers to movement when working on or near railroad tracks.
• Hear and perceive the nature of sounds when working on or near railroad tracks.
• Balance, ascend/descend, climb, kneel, stoop, bend, crouch, or crawl within assigned working conditions and or locations.

Working Conditions

Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments.