[Hiring] Senior Manager Quality @Providence

Role Description

The Senior Manager Operational Excellence is responsible for managing, evaluating and improving the Patient Access Services departments in all states to ensure stable, highly qualified Patient Access Services and Pre-Service teams across the enterprise. Specific program oversight may include:

• Process improvement
• Epic enhancements and upgrades
• Training and education
• Data analysis and interpretation
• Management of teams
• Strategic planning and measurement
• Human resource management

Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Qualifications

• H.S. Diploma or GED
• Bachelor's Degree in Healthcare management, public health, or related degree
• 8 or more years Patient Access Services or Revenue Cycle department experience
• 10 or more years of experience in a large healthcare delivery system
• 6 or more years management experience
• Demonstrated experience with all aspects of Revenue Cycle including registration, scheduling, front desk check-in processes, authorization, denials, insurance billing
• Demonstrated experience with the evaluation of issues and trends from both a creative and a systemic angle
• Demonstrated experience with legal and compliance requirements of Access Services and Revenue Cycle including Joint Commission, EMTALA, HIPAA, CMS and others
• Demonstrated experience with computer systems and I.T. solutions utilized within Revenue Cycle including registration/scheduling systems, automated eligibility solutions, computerized training delivery systems, payment processing systems, scanning solutions and third-party vendors
• Demonstrated experience with development of training materials based on different learning styles
• Demonstrated experience with standardizing complex and disparate practices and maintaining common processes
• Demonstrated experience with process improvement methodology, change management, operational improvement in complex systems
• Demonstrated experience with optimizing workflow processes with emphasis as they relate to complex computer systems

Requirements

• Preferred Qualifications: Epic Healthcare Systems experience

Benefits

• Comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching
• Health care benefits (medical, dental, vision)
• Life insurance
• Disability insurance
• Time off benefits (paid parental leave, vacations, holidays, health issues)
• Voluntary benefits
• Well-being resources

Salary Range by Location

• California: Humboldt: Min: $63.50, Max: $100.26
• California: All Northern California - Except Humboldt: Min: $71.25, Max: $112.48
• California: All Southern California - Except Bakersfield: Min: $63.50, Max: $100.26
• California: Bakersfield: Min: $60.92, Max: $96.18
• Oregon: Non-Portland Service Area: Min: $56.79, Max: $89.66
• Oregon: Portland Service Area: Min: $60.92, Max: $96.18
• Washington: Western: Min: $63.50, Max: $100.26
• Washington: Southwest - Olympia, Centralia & Below: Min: $60.92, Max: $96.18
• Washington: Eastern: Min: $54.21, Max: $85.59
• Washington: Southeastern: Min: $56.79, Max: $89.66