[Hiring] Senior Manager ICT Delivery & Technical Operations @DNV

Role Description

DNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations. This role is the senior leader accountable for the overall delivery, technical quality, client-facing execution, client satisfaction, and operational performance of DNV’s ICT certification services across North America.

• Lead ICT delivery and technical operations across Canada and USA.
• Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services.
• Lead and directly manage the ICT delivery organization, including auditors, technical experts, project managers, and other delivery resources.
• Establish clear expectations and accountability for auditor performance and delivery quality.
• Own workforce capacity and delivery improvement, aligning resources with client demand.
• Serve as executive delivery sponsor for strategically important ICT clients.
• Contribute to the leadership and development of the business.

Qualifications

• Bachelor's degree in Cybersecurity, Information Security, Information Systems, Computer Science, Information Technology, Engineering, Business Administration, Accounting or a related field.
• Minimum of seven (7) years of relevant experience.
• Strong experience with ISO management system audits and ICT-related assurance services.
• Demonstrated experience leading an audit delivery function or technical team.
• Experience overseeing strategically important clients or complex audit delivery models.
• Strong understanding of certification body operations and audit principles.
• Strong operational and project management capabilities.
• Strong written and verbal English communication skills.

Requirements

• Lead auditor qualification for ISO/IEC 27001.
• Relevant professional certifications such as CISSP, CISA, CISM, CRISC, CCSK, or comparable credentials are beneficial.

Benefits

• Generous paid time off (vacation, sick days, company holidays, personal days).
• Multiple Medical and Dental benefit plans to choose from, Vision benefits.
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA.
• Employer-paid, therapist-led, virtual care services through Talkspace.
• 401(k) with company match.
• Company provided life insurance, short-term, and long-term disability benefits.
• Education reimbursement program.
• Flexible work schedule with hybrid opportunities.
• Charitable Matched Giving and Volunteer Rewards through our Impact Program.
• Volunteer time off (VTO) paid by the company.
• Career advancement opportunities.