[Hiring] Senior Implementation Consultant @ESO

Role Description

A dispatch center cannot stop to go live. When we implement Logis Dispatch, we change the system a center uses to send help to every call, on a floor that runs 24 hours a day. A good go-live is quiet. A bad one is felt on the next emergency.

You lead our most complex Logis Dispatch implementations from kickoff to handoff:

• Discovery of how the center works today
• Configuration, interfaces, data, training, and the cutover itself
• You are the senior voice on the team, the one others come to when a project gets hard

Logis Dispatch is growing across North America and Europe, and into new kinds of customers such as mobile integrated health programs. The product is moving to the cloud and the browser, which will change how fast a center can go live.

You will lead the projects that set the standard, and help design the faster way we will implement next.

Qualifications

• Four or more years implementing dispatch or other public-safety software, or running the system in a 911 or dispatch center
• Experience planning and leading a live cutover on a working dispatch floor
• Comfort with how systems connect: interfaces, mapping, and data moving between systems
• Ability to run several complex projects at once while staying calm and clear with a customer under pressure
• Able to travel for on-site go-lives

Requirements

• Experience with Logis Dispatch (nice to have)
• A dispatcher or telecommunicator background, or EMD or EFD certification (nice to have)
• Experience with multi-agency, mobile integrated health (MIH), or international dispatch projects (nice to have)

Benefits

• Competitive health plans (medical, dental, & vision insurance)
• PTO (starting at 20 days) & 12 company holidays
• 401(k) with company match
• Telemedicine service provided by ESO
• Savings accounts (FSA, HSA, DCA)
• Employee Assistance Program (EAP)
• Annual health and wellness reimbursement
• Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
• Paid parental leave, new child program, & flexible parental return-to-work options
• Casual office environments and unlimited office snacks and drinks

Company Description

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.