[Hiring] Implementation Consultant @ESO

Role Description

As an Implementation Consultant for Logis Billing, you will ensure that each billing customer you implement is billing cleanly within weeks of go-live, on the date in the plan, with a clean handoff to support.

When an agency or billing company buys Logis Billing, the first months decide whether it trusts us. If the setup is right, claims go out clean and cash arrives on time. If it is wrong, claims reject, payments do not post, and the customer feels it in their bank account.

You will:

• Take a customer from kickoff to their first clean billing cycle.
• Learn how they bill today, configure Logis Billing to match, move their data, train their staff, and stay with them through go-live until the money is moving.
• Hand them off cleanly to support and Customer Success.

Logis Billing is growing, and AI agents are already taking repetitive work off billing teams. Every new customer is a chance to set them up for that future from day one.

You will implement for agencies and billing companies of every size, and help shape the playbook as the product changes.

Qualifications

• Experience in billing or implementation roles.
• Strong understanding of billing processes and systems.
• Excellent communication and training skills.
• Ability to manage multiple projects simultaneously.

Requirements

• Run each implementation from kickoff to handoff.
• Own a set of Logis Billing implementations with current health, risks, and next steps.
• Run discovery to understand how the customer bills today.
• Raise risks early with a plan to recover.
• Configure Logis Billing to the configuration standards.
• Plan and check data conversions.
• Run the user acceptance test (UAT) checklist with the customer.
• Train the customer's billers and office staff on workflows.
• Stay with the customer through their first billing cycles.
• Log time in real time by customer and type of work.

Benefits

• Competitive health plans (medical, dental, & vision insurance).
• PTO (starting at 20 days) & 12 company holidays.
• 401(k) with company match.
• Telemedicine service provided by ESO.
• Savings accounts (FSA, HSA, DCA).
• Employee Assistance Program (EAP).
• Annual health and wellness reimbursement.
• Peace of mind benefits such as life insurance and disability insurance.
• Paid parental leave and flexible parental return-to-work options.
• Casual office environments and unlimited office snacks and drinks.