[Hiring] Senior Implementation Consultant @Greenhouse

Role Description

Greenhouse is looking for a Senior Implementation Consultant to join our team! Implementation Consultants help our customers get the Greenhouse platform up and running. With a lot of moving pieces and a big goal to transform hiring, Implementation Consultants are key to ensuring a seamless launch of Greenhouse for our customers.

Who will love this job

• A proud advocate - you stand up for customers while remaining empathetic, responsive, and goal-oriented.
• A teacher - you help customers learn and navigate the product and encourage confidence along the way.
• A helper - you are engaging, you can easily smooth bumpy roads, and you have a facility for winning hearts and minds.
• A consultant - you will learn the ins and outs of our product and be creative and inventive in finding solutions for customers.
• A teammate - not only do you possess a keen eye for detail, but you also see the "big picture" and contribute ideas to perfect the Customer Success recipe.

What you’ll do

• Lead mid-market and enterprise customers through successful implementations and launches.
• Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value.
• Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks.
• Provide support and mentorship by demonstrating knowledge of products, services, and best practices.
• Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies.
• Advocate for client needs and product requests to Greenhouse's internal support, product, engineering, and sales teams.
• Partner with internal teams to ensure a smooth transition for customers post-implementation and work with our technical teams for data migration, integrations, and reporting.
• Become a subject matter expert on all Greenhouse products.
• Additional projects and responsibilities as business needs require.

Qualifications

• Customer-facing experience working with global entities and multiple stakeholders.
• 2+ years of experience working with Enterprise customers (1,000+ employees).
• Background delivering complex software implementations and/or technical projects.
• Ability to break down terminology and concepts across various audiences.
• Experience communicating with a variety of customer personas at leadership levels.
• Advanced understanding of Greenhouse Recruiting, a plus.
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance.
• Mental health resources.
• Financial wellness benefits.
• Fully paid parental leave program.
• Short-term and long-term disability coverage.
• 401(k) plan and company match.
• Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave per calendar year.
• Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure.
• Exempt employees have flexible paid time off (PTO).