[Hiring] Senior Implementation Consultant @Harris Computer

Role Description

Systems & Software, a division of Harris, is seeking a Sr Implementation Consultant who will join the Professional Services team. The ideal candidate is an enthusiastic, team-oriented professional who provides outstanding customer service, has excellent deductive and analytical abilities, and thrives on delivering project milestones in a fast-paced environment.

Utilizing industry best practices, methodologies, and process controls, the Sr Implementation Consultant will be responsible for:

• Working with a project team to deliver enQuesta CIS solutions and associated value-added services to both new and existing customers.
• Performing business process requirements analysis and documentation.
• System configuration, testing, implementation, training, and support.
• Effectively translating customer requirements into solution deliverables.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 75%. Candidates must hold a current, valid passport and be legally eligible to travel internationally.

Salary: 85K - 100K

AI & Innovation Mindset: The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

What your impact will be:

• Define and understand client business requirements; interpret and apply the information within the scope of the project.
• Configure the software using workflow and business rules to allow clients to conduct their business processes.
• Work with data conversion specialists to achieve a smooth transition of legacy data.
• Train end users on the software in both remote and classroom-led sessions.
• Be adept on the functionality and capabilities of the software, making enhancement requests to Product Development when appropriate.
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists.
• Provide CIS subject matter expertise and consulting services for one or more project teams assigned to new customer implementations, upgrades, and quotes.
• Participate in discovery sessions with clients to establish current-state and future-state processes and produce documentation as required.
• Assist data conversion resources with data mapping and validation.
• Draft and execute software testing based on best practices and customer requirements.
• Document training materials and effectively train end users.
• Serve as a customer advocate and facilitate communication with other internal departments.
• Provide support during customer testing, production implementation, and beyond.

Qualifications

• Bachelor's Degree in Business, Accounting, Information Systems, a related field, or equivalent work experience.
• 5+ years of CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen experience is a plus.
• Experience with electric rate configuration, implementation, and ongoing maintenance in a CIS billing system.
• Experience with MDM systems with emphasis on billable read workflows.
• Excellent customer service and oral/written communication skills.
• Exceptional problem-solving skills. Must be able to assess information to make autonomous conclusions quickly and effectively.
• Demonstrated ability to listen and interpret requirements, recommend solutions, and drive or participate in business process analysis sessions with customers.
• Detail-oriented and conscientious about meeting expectations.
• Positive, proactive, and action-oriented attitude and approach.
• Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills.
• Familiarity with, or dedication to learning, intermediate SQL commands/statements to aid in problem solving and troubleshooting.
• Familiarity with standard UNIX/SSH and FTP commands for interface file manipulation.
• Familiarity and experience working with AI such as Claude or Copilot.

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work and more!