[Hiring] Senior Enablement Manager - API @Airbnb

Role Description

The core of this role is to enable our Connectivity Partner Managers to do their jobs more effectively and drive tangible impact. Connectivity Partner Managers own the full relationship with PMS, channel manager, and revenue management tool partners — from onboarding and integration standards to sync/data issue resolution, contract negotiation, API adoption, and roadmap prioritization with Product and Engineering.

• Own end-to-end onboarding and ongoing enablement for Connectivity Partner Managers, Enterprise Account Managers, and the broader API Product and Enterprise teams globally across AMER, EMEA, and APAC.
• Build the ramp curriculum, playbooks, and certifications that get new Connectivity Partner Managers and Enterprise Account Managers up to speed on connectivity standards, partner onboarding, sync/data issue resolution, and negotiation processes.
• Partner closely with the API Product team to translate roadmap priorities, new launches, and GTM initiatives into enablement content and training for Connectivity Partner Managers.
• Revive and scale partner-facing enablement channels, including webinars/webcasts on product releases and API versions, and enablement newsletters and comms.
• Localize global enablement content, sales pitches, and narratives to reflect regional market needs.
• Design and deliver role-based training programs and playbooks for Connectivity Partner Management and Homes Enterprise Account Manager teams.
• Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements.
• Create structured feedback loops to bring Connectivity Partner Manager, field, and partner insights back to central/product teams and incorporate them into training materials.
• Track and report on enablement impact (ramp time, performance, certification, revenue impact).

Qualifications

• 8+ years of professional experience, with at least 5 years in enablement, sales operations, or related roles in a fast-paced global environment.
• Experience creating and delivering agile, AI-powered enablement content — narratives, sales pitches, talking points, objection handling, and standardized playbooks — preferably in the hospitality, travel, or tech industry.
• Experience with API ecosystems, connectivity partnerships, or two-sided marketplace dynamics.
• Strong analytical skills: proven ability to analyze large datasets, synthesize performance trends, and use data tools (Excel, Google Sheets; SQL proficiency strongly preferred) to drive decisions.
• Excellent verbal and written communication skills, including presentation skills to all levels of the organization.
• Strong cross-functional influence and stakeholder management skills across Product, Sales, RevOps, and regional teams.
• Project management experience: managing complex operational programs with clear timelines, deliverables, and cross-functional dependencies, including intake/triage processes.
• Ability to prioritize and multitask in a dynamic, fast-changing, entrepreneurial environment.

Requirements

• Experience supporting or adapting programs across multiple regions (AMER, EMEA, APAC), with sensitivity to local market and cultural dynamics.
• Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention).

Benefits

• Base pay range: $132,000 — $155,000 USD.
• Role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Company Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

The Enterprise Operations organization is instrumental in powering Airbnb's growth and expansion at a global scale.