[Hiring] Senior Director of Community Integration and Transition Services @Alliance

Role Description

The Senior Director, Community Integration and Transition develops and implements best practices for Transition to Community Living (TCL), community services and supports, and Community Health Worker models for individuals with Serious Mental Illness and co-occurring disorders. This role develops high-quality teams and strong stakeholder partnerships to support in-reach, diversion, transition, and social determinants of health (SDOH) coordination that are essential to successful community-based living.

The position is responsible for developing clear messaging, aligning communication plans with organizational priorities, managing change-related communications, and supporting successful implementation of new programs, partnerships, workflows, and service models.

This role works collaboratively with Alliance leadership, operational teams, clinical and community partners, compliance, government affairs, and provider network staff to ensure transitions are well-coordinated, risks are identified, stakeholders are informed, and implementation activities are completed on time and with minimal disruption.

This position will allow the successful candidate to work a schedule that will be primarily remote. While there is no expectation of being in the office routinely, they will be required to come into the Alliance Office for business and team meetings as needed.

Responsibilities & Duties

• Oversee Unit Operations
  • Partner with the Senior Vice President, Community Health and Integration to advance organizational strategy
  • Set vision, policies, procedures and data expectations for Transition to Community Living (TCL) and Community Health Worker models
  • Assign work, manage special projects, and recommend operational improvements
  • Oversee projects aligned with the DOJ Settlement Agreement, settlement sustainability plan and NC Olmstead Plan
  • Prepare reports with data, findings, and recommendations for executives, senior management, and external stakeholders
  • Standardize operations across counties, functions, and teams while addressing community-specific needs
  • Coordinate messaging across teams to ensure consistency, accuracy, and alignment with organizational goals, leadership direction, and stakeholder needs
  • Advise senior leaders on risks, stakeholder impacts, timing, sequencing, and change management considerations
  • Lead communication workstreams for major transitions, including new program launches, service model changes, contract changes, system implementations, and cross-functional initiatives
  • Prepare department leaders and subject matter experts for presentations, briefings, meetings, public-facing conversations, and partner engagement activities
  • Collaborate across internal departments and represent the organization with local and state partners
• Manage and Develop Staff
  • Oversee, support, and coach the leadership staff for Transition Operations, Community Health and Data Analysis, and Data & Integrity Manager
  • Ensure staff are trained in Alliance policies, procedures, and business processes
  • Identify training needs and provide coaching on technology, practice changes, and change management
  • Ensure TCL and Community Health Worker teams have the tools needed to perform their functions and support employees
  • Promote a culture of collaboration, accountability, responsiveness, transparency, and service excellence
  • Review and approve workflows and desk procedures; ensure staff understand roles and responsibilities
  • Build strong working relationships across departments to support consistent messaging, coordinated execution, and shared ownership of transition outcomes
  • Perform other duties as assigned
• Develop and Monitor Quality Transition to Community Living (TCL) Community and Community Health Worker Models
  • Serve as a trusted communication liaison among Alliance leadership, internal departments, providers, community partners, DHHS, and other external audiences
  • Work with DHHS and state partners to support successful outcomes for the DOJ Settlement Agreement, Settlement agreement sustainability plan and NC Olmstead Plan
  • Monitor outcomes across all phases of TCL to support comprehensive, integrated care during and after the settlement period
  • Submit required TCL and post TCL, NC Olmstead Plan, and Community Health Worker model reporting accurately and timely
  • Collaborate across internal departments to improve workflows, procedures, and organizational outcomes
  • Assess key performance indicators, productivity metrics, quality outcomes, timeliness standards, and program deliverables
  • Ensure compliance with contractual requirements and develop risk-mitigation strategies as needed
  • Establish team metrics and feedback mechanisms to assess effectiveness, understanding, readiness, and adoption

Qualifications

• Master’s degree in Human Services, Social Work, Public Health, or a related field from an accredited college/university
• Five (5) years of progressive experience with behavioral health population transition services
• At least five (5) years of progressive management experience

Requirements

• Clinical licensure is preferred
• Knowledge of and experience with Program development
• Knowledge of and experience with Olmstead Requirements
• Knowledge of the NC Olmstead Settlement Agreement
• Knowledge of the 1915 service system
• Ability to develop, lead, manage and report on complex multisystem projects
• Proficiency in MS Office (Word, Excel, PowerPoint, & Outlook)
• Excellent skill in communicating, both verbally and in writing
• Excellent Conflict Resolution skills
• Excellent Leadership skills
• Ability to establish and maintain effective working relationships with internal and external stakeholders

Benefits

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Salary Range

$138,343 - $176,387/Annual

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.