[Hiring] Senior Director, Head of Center Engagement @Vertex Inc.

Role Description

At Vertex, we're relentless in our pursuit of scientific innovation to create transformative medicines for people with serious diseases. Our Hematology organization supports patients living with transfusion-dependent beta thalassemia (TDT) and sickle cell disease (SCD) through an established gene therapy product. This team is focused on sustaining momentum, expanding impact, and delivering a consistent, high-quality experience for patients, caregivers, healthcare professionals, and treatment centers.

The Senior Director of Hematology - West will lead the field-based customer engagement organization across the current commercial model, including Gene Therapy Account Managers (GTAM) and Hematology Territory Managers (HTM) across Michigan, Texas to California. The incumbent will be responsible for setting strategy, translating business priorities into disciplined field execution, and building the capabilities required to sustain and advance performance.

• Executes national Hematology field strategy across authorized treatment centers, referring providers, and community-based team members
• Leads, coaches, develops, and manages field teams (GTAM/HTM)
• Ensures strong, compliant coordination between field teams to connect treatment-center engagement, community-based customer needs, and the end-to-end patient journey
• Translates business priorities into clear field objectives, account and territory plans, performance expectations, and measurable outcomes
• Optimizes team structure, geographic coverage, resource allocation, and ways of working to sustain performance and expand patient impact
• Oversee day-to-day field execution, including customer engagement, territory and account planning, coaching, performance management, and cross-functional coordination
• Provides timely verbal and written feedback based on performance reviews, coaching observations, customer insights, key performance indicators, and demonstrated behaviors
• Builds team capability through onboarding, ongoing training, leadership development, and sharing of best practices across treatment-center and community-based roles
• Partners across cross-functional stakeholders to remove barriers and deliver a consistent customer experience
• Uses business performance, customer insights, and patient-journey indicators to identify opportunities, adapt strategy, and drive continuous improvement
• Coordinates and facilitates regular business reviews with leadership and cross-functional stakeholders, ensuring clear decisions, accountability, and follow-through
• May perform other duties as assigned or as business needs evolve
• Role models and instills a culture of compliance focused on ethics and integrity in all we do

Qualifications

• Understands cGMP, FDA compliance, and Mfr. guidelines
• Experience in working/leading cross-functional teams to coordinate and execute plans and projects across relevant stakeholders(s) is strongly preferred, e.g., Account Management, Medical
• Exhibits strong leadership skills in coaching and motivating others under direct supervision and within matrix environment; demonstrated leadership in driving change.

Requirements

• Bachelor’s degree in relevant discipline
• 12 years’ experience of the equivalent combination of education and experience
• 7 years’ experience in healthcare industry
• 3 years people management experience

Benefits

• Inclusive market-leading benefits to meet employees' career, financial, family, and wellbeing journey
• Medical, dental, and vision benefits
• Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
• Educational assistance programs including student loan repayment
• Generous commuting subsidy
• Matching charitable donations
• 401(k) and more

Company Description

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law.

Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected].