[Hiring] Senior Director, Client Strategy @Cro Metrics

Role Description

The Senior Director, Client Strategy leads an Integrated Growth Strategy team and owns client success across a portfolio. You're accountable for client health, retention, and expansion, and for scaling a one-firm, integrated strategy across our clients.

• Lead a team of Integrated Growth Strategists directly.
• Set the operating standards for how IGS works.
• Move administrative and repeatable work to AI and our nearshore team.
• Ensure plans hold together across the portfolio and coach your team.
• Partner with leaders across the company for a unified client experience.
• Engage in hands-on leadership and client conversations.
• Drive priorities forward, make clear decisions quickly, and communicate them clearly.
• Influence how this role and team grow, especially with AI integration.

What You'll Do

• Own client health across a portfolio: surface risk early, drive mitigations, and prevent delivery breakdowns.
• Strengthen senior stakeholder relationships (VP, SVP, C-suite) through clear outcomes and consistent follow-through.
• Drive renewals and expansion against a revenue target by translating results into a confident growth plan and roadmap.
• Contribute to new business through relationships and partner with our business development team.
• Build the operating system for Integrated Growth Strategy: standards, playbooks, templates, and repeatable delivery approaches.
• Partner with the Product team to integrate Cro Metrics’ technology and IP into client engagements.
• Move administrative and repeatable work to AI workflows and our nearshore team.
• Lead AI adoption across the team, integrating AI into various processes.
• Improve speed, quality, and consistency across accounts while maintaining strategic rigor.
• Hire, coach, and retain Integrated Growth Strategists.
• Set clear expectations for quality, client impact, and ownership.
• Run a disciplined operating cadence with staffing, utilization, and margin discipline.

Qualifications

• 8+ years in client-facing strategy or services, including ownership of a client book with retention and revenue accountability.
• Experience directly managing a client-facing team of individual contributors.
• Agency or consultancy services experience.
• Hands-on, day-to-day use of AI tools (e.g., ChatGPT, Claude, Copilot).
• Based in an eligible US state and able to travel up to 25%.

You'll also bring:

• Demonstrated success scaling an integrated capability.
• Operational fluency: staffing models, margin management, prioritization, governance, and delivery excellence.
• Recent experience doing hands-on client work without a large support layer.
• Effective written and verbal communication, and decisive leadership.

Nice to Have

• Experience running delivery with offshore or nearshore teams.
• Pitch leadership or new business origination experience.
• Measurement understanding (attribution, experimentation, performance marketing).

Who You Are

• High ownership, high standards, low ego.
• Calm under pressure, decisive, and clear.
• Client-first mindset grounded in curiosity, problem-solving, data, and accountability.
• A coach who grows strategists into strong individual contributors and future managers.
• A one-team leader who shares credit and works across functions.
• Open to new ways of working, rather than repeating a playbook from a past role.
• At home in a small firm where everyone, including leaders, does real work.
• A strategic and systems-level thinker who can simplify complexity.

Compensation

The salary range for this role is $175,000-$225,000. Actual pay will be determined based on factors such as experience, skills, and qualifications, and may vary within this range. This role may also be eligible for benefits, which will be discussed during the interview process.

Equal Opportunity Employer

Cro Metrics is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Important Note

Cro Metrics is a U.S.-based remote company and is not able to hire in CA, AK, WA, OR, HI, NY, or NJ, or outside of the United States.