[Hiring] Rural Health Liaison @CareSource

Role Description

The Rural Health Liaison conducts outreach activities and serves as a resource for members, providers, and community-based organizations (CBOs) to address the diverse health needs of rural populations. This role leads outreach initiatives, facilitates education and support programs, and contributes to policy development aimed at promoting health equity and enhancing health outcomes in rural communities.

• Engage with members, providers, and community-based organizations (CBOs), and other stakeholders to share information, resources, and provide education on health access and services.
• Provide proactive, high-level account development and support to drive overall satisfaction and engagement of key rural health partners.
• Handle, refer, or delegate complex or non-routine questions, issues, and problems to appropriate resources as they relate to the assigned accounts and ensure they are resolved in a timely manner (30 days or less).
• Maintain organized files and document all interactions in the Customer Relationship Management tool (“CRM”).
• Support recruitment and contracting efforts by developing strong interpersonal relationships with providers, hospitals, and ancillary providers.
• Promote access to care by connecting rural community members to healthcare services, benefits, programs, and resources, ensuring they are informed about available options that address their unique health needs.
• Conduct outreach activities, including presentations and providing educational materials, to increase awareness about health issues and promote healthy behaviors.
• Collect and analyze data and insights on specific health needs and challenges faced by rural communities to identify outreach opportunities.
• Provide input for policy development and support the implementation of innovative solutions to meet the unique needs of rural communities.
• Foster, coordinate, and facilitate cultural competency training for CareSource staff.
• Provide support and resources to providers and CBOs to enhance efforts and address gaps in care and health literacy.
• Organize and host community townhalls, rural member/provider/community advisory groups, listening sessions, and other events to inform, educate, gather data, and information.
• Establish relationships among rural community-based organizations, stakeholders, and providers to stay abreast of rural health challenges and opportunities.
• Collaborate with Managed Care Organization (MCO) to address social determinants of health and integrating wellness and holistic health.
• Promote MCO plan services and benefits to improve health equity in rural communities.
• Develop comprehensive success metrics that demonstrate the impact and value of Rural Health initiatives and outreach to members, providers, and CBOs.
• Perform other job-related instructions as requested.

Qualifications

• Bachelor’s degree or equivalent years of relevant work experience is required, preferably in social work or public health.
• Minimum of three (3) years of health care, public health, or community-based organization experience or experience related to the responsibilities of the position is required.
• Familiarity with rural health communities, rural health disparities, and knowledge of Medicaid preferred.

Requirements

• Proficient in Microsoft Office, especially Word, PowerPoint, Excel, and Access.
• Fluency (speaking, reading, and writing) in multiple languages including English and Spanish is preferred.
• Sensitivity to and experience working within different cultures.
• Ability to work independently and in a team environment.
• Knowledge of community and state support resources.
• Ability to work with difficult situations with multiple interests/parties involved.
• Strong planning, organizational, multi-tasking skills.
• Strong interpersonal skills, including active listening and relationship/trust/consensus building.
• Research and analytical skills.
• Demonstrated program development skills.
• Excellent written, verbal, and presentation skills.
• Spanish speaking preferred.

Licensure and Certification

• Community Health Worker certification is preferred.
• Must have a valid driver’s license, vehicle, and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check and verified insurance.
• Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment.

Working Conditions

• This is a mobile position, meaning that regular travel to different work locations, including homes, offices, or other public settings, is essential.
• Must reside in the same territory they are assigned to work in; exceptions may be considered due to business need.
• May be required to travel greater than 50% of the time to perform work duties.
• Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer.
• Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members.

Compensation Range

• $62,700.00 - $100,400.00
• CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.
• In addition to base compensation, you may qualify for a bonus tied to company and individual performance.
• We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Organization Level Competencies

• Fostering a Collaborative Workplace Culture
• Cultivate Partnerships
• Develop Self and Others
• Drive Execution
• Influence Others
• Pursue Personal Excellence
• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.