[Hiring] Retail Operations Coach @bp

Role Description

Please note that this is a field-based role requiring frequent travel across London and the south of the UK.

Field support teams play a huge part in the delivery of our outstanding retail operations across our network, part of the UK company-owned and franchise estate. This role will be accountable for supporting the consistent execution and delivery of best-in-class retail operations across ~60 company owned sites across three areas: London North, London South, South.

• Work with field leaders to provide consistent support and coaching to store managers and teams, ensuring strong retail operations across key pillars.
• Continuously improve ways of working by flexing between training, coaching, supporting, and leading.
• Use data and insights to identify priorities, opportunities, and trends, and turn them into clear actions through effective tools, reporting, and communication.
• Support safe, profitable, and customer‑focused operations while helping to lead change and growth.
• Build the capability of store managers through timely coaching, guidance, and training.
• Encourage a culture of willingness, learning, and continuous improvement.
• Ensure new processes, projects, and activities are communicated and implemented consistently across stores and the field.
• Collaborate with store managers, field leaders, the wider retail operations team, and partners across the business.
• Provide support beyond designated stores when required, including ownership of specific projects or activities - Leading and managing through change.
• Be available to assist in emergency or critical situations.
• Carry out other reasonable duties as required by the business.

Qualifications

• High performer with a proven track record of customer‑focused delivery and development, ideally including team leadership.
• Previous retail experience, preferably in a fast‑paced convenience or FMCG environment.
• Ability to lead, coach, motivate, and inspire others to deliver strong performance.
• Commercial awareness with the ability to interpret financial and performance data into clear actions.
• Experience in leading or supporting change initiatives.
• Self‑motivated and passionate about retail excellence.
• Communication and influencing skills across multiple levels, including field, central teams, leaders, and store teams.

Requirements

• Knowledge of the roadside retail industry.
• Experience leading a retail store team.
• Previous experience in a field support or coaching role.

Benefits

• Flexible working options.
• A generous paid parental leave policy.
• Excellent retirement benefits.

Travel Requirement

Up to 100% travel should be expected with this role.

Relocation Assistance

This role is not eligible for relocation.

Remote Type

This position is fully remote.

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process.