[Hiring] Regional Manager Franchise Operations & Revenue Development @Corporate Office – Newton, MA

Role Description

The Regional Manager Franchise Operations & Revenue Development fosters brand equity, best in class operations, and net unit growth by consulting and supporting assigned hotels focusing on revenue performance, guest satisfaction, and brand program and standards execution. Serving as the primary face of the brand, the position develops meaningful hotel owner and operator relationships through authentic engagements.

The position is responsible for creating visible brand value for stakeholders, partnering with the hotel sales team to deliver booked business and viable sales leads by conducting in-market sales calls and marketing events. The position consults and educates hotel owner and operators on effective sales and operational best practices to influence revenue growth.

Territory: AR, LA, MO, MS

Strong preference for the candidate to reside in Louisiana.

• Hotel Owners, Operators & Management Companies
• Sonesta Stakeholders, Franchise Operations / Global Sales / Marketing Leadership

Success Measures:

• Hotel RevPAR and Revenue Generation Index Growth
• Reputation and Quality Assurance Performance
• Owner/Operator Satisfaction & Retention

Qualifications

• Bachelor’s degree or relevant experience in lieu of degree.
• 4+ years professional multi-unit hotel operations and revenue generation leadership.
• You are dynamic yet can adapt to all business learning levels and styles.
• You excel in an environment of influence without control to achieve objectives.
• Proficient knowledge of desktop productivity tools including MS Excel, Word, PowerPoint, electronic scheduling and e-mail systems business intelligence analysis tools, and CRM account management systems.
• Highly organized and demonstrate success as a self-starter.
• You create and deliver best in class hotel operations and sales support.
• You are adaptable and enjoy moving with changing business needs and priorities.
• You are collaborative, routinely interacting with key stakeholders and subject matter experts.
• You are proactive in accomplishing goals and achieve business objectives individually, and with a team.
• You make things happen and have a proven track record of driving change.

Requirements

• Conducts on-property business performance consultative visits with owners/operators in assigned region (Typically 2x/year).
• Analyzes, develops, and delivers Business Performance 360 consultative reviews and business improvement recommendations.
• Conducts property Quality Assurance evaluations.
• Reviews and updates Property Improvement Plans.
• Conducts a monthly courtesy call to each hotel to foster relationships.
• Conducts periodic training on-property, at in-region Townhalls, and Brand Conferences related to brand programs, standards, and other assigned curriculum.
• Monitors and follows-up with hotels regarding completion of action items such as PIP, RFPs, and other time sensitive obligations.
• Assists hotel’s sales and marketing efforts by conducting hotel market assessments and identifying sales opportunities.
• Partners with the hotel by making in-market sales calls to develop and deliver both booked and qualified sales lead opportunities.
• Partners with the regional Franchise Services Manager regarding hotel performance and any escalated support issues.
• Advocates the voice of the franchisee in balance with Sonesta objectives.
• Engages in resolution of escalated owner/operator feedback regarding brand performance, brand satisfaction, and license agreement provisions.
• Partners with the Regional Development Director by prospecting and submitting leads to help foster the growth and development of the brand.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts
• Additional Perks & Employee Discounts

Company Description

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.