[Hiring] Regional Datacenter Business Operations Program Manager @Microsoft

Role Description

As a Regional Datacenter Business Operations Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

• Provide thought leadership and subject matter expertise related to the delivery of datacenter-centric services.
• Operate with a consultant mindset: quickly assess complex or ambiguous business challenges, create structure, and own initiatives from concept through implementation with clear objectives, milestones, governance, and measures of success.
• Assist in preparation of quarterly spend management review materials at datacenter site and regional level.
• Analyze controllable cost per kW and other operational cost drivers to identify trends, variances, underlying drivers, and opportunities for structural improvement.
• Stand up and mature the regional operational efficiency program, including intake, prioritization, governance, tracking, reporting, and benefits realization, with clear baselines and defensible benefit methodologies.
• Own and evolve the strategic vendor management program, including operating rhythms, governance, performance expectations and accountability, and manage supplier contracts end to end.
• Establish and own a Regional Supplier Assurance program that provides consistent visibility into supplier health, performance, risk, and compliance, with KPIs, scorecards, escalation mechanisms, and corrective-action follow-through.
• Support organizational financial management, budgeting, and forecasting.
• Evaluate cost savings opportunities and implement strategic projects to realize savings.
• Partner with regional and global teams to identify, evaluate, and scale efficiency initiatives and best practices.
• Identify inefficient, fragmented, or manual processes and lead efforts to simplify, standardize, and automate them.
• Serve as a cross-functional enabler across Operations, Finance, Procurement, Sourcing, Engineering, and Global Business Operations.
• Ability to work independently in a remote workplace setting.

Qualifications

• High School Qualification or equivalent AND 3+ years' experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years' experience in critical environment infrastructures OR equivalent experience.
• Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications.
• 5+ years' experience in the development of tools and apps utilizing Power Apps, Power BI, Power Automate, Azure DevOps, Sharepoint, Dynamics.
• 5+ years' experience providing business support in a 24x7x365 production environment.
• 6+ years of relevant finance, planning or analysis work experiences with analytical foundation.
• Knowledge or background supporting AI.
• Demonstrated PowerPoint, Excel, Power BI and Power Platform skills.
• Experience in datacenter, critical environment, supply chain or large-scale infrastructure operations.
• Demonstrated ability to manage multiple work streams and prioritize as needed.
• Experience owning a strategic vendor management, supplier performance or supplier assurance program.
• Experience standing up an operational efficiency or continuous improvement program.
• Prior experience in driver-based cost analysis, including controllable cost per kW or similar unit-cost metrics.

Requirements

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute.
• Exceptional written and interpersonal skills: Communicate effectively and concisely with stakeholders.
• Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs.
• Performance Goal and Standards Setting: Develop and communicate realistic timelines.
• Understand datacenter business objectives: Interpret spend, forecasts, cost drivers, and supplier economics.
• Process and Technology: Demonstrate a solid understanding of IT and CE environments.
• Flexibility and Adaptability: Regularly scan the environment to help anticipate changes.
• Team Player: Ability to both contribute strategically to the team.
• Analytical Rigor and Bias for Action: Work with large datasets to identify patterns and variances.
• Program Building and Benefits Realization: Take an undefined need and build the governance, processes, tooling, and operating rhythm around it.

Benefits

• Base pay range across the U.S. is USD $102,600 - $202,800 per year.
• Different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area is USD $137,500 - $225,800 per year.
• Certain roles may be eligible for benefits and other compensation.

Company Description

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.