[Hiring] Regional Director @Student Roost

Role Description

At Student Roost, our people are central to bringing our vision of creating Safe Spaces, Meaningful Connections and Remarkable Experiences to life. As Regional Director, you will lead a portfolio of properties, inspire high-performing teams and drive strong operational and financial performance across your region.

This is a senior leadership role with full accountability for:

• Commercial delivery
• Operational excellence
• Customer experience
• People leadership
• Stakeholder engagement

You will also act as a visible senior leader across the business, contributing to wider strategic priorities and building credible relationships with executive stakeholders, partners and investors.

This is a role with genuine room to grow, working in partnership with Greystar's Asset Management team, with a clear path to expand your responsibility and influence further over time.

Qualifications

• Demonstrated ability to lead, inspire, and develop high-performing teams.
• Excellent interpersonal, verbal, and written communication skills.
• Strong understanding of financial principles, with the ability to manage budgets effectively and maximise NOI from assets.
• Sound commercial judgement and the confidence to take direct ownership of decisions for your region.
• Commitment to delivering exceptional customer service and enhancing the student experience.
• Expertise in managing day-to-day operations, including maintenance, health and safety, and facilities management.
• Senior-level PBSA experience, leading multi-site operations across PBSA, BTR and hospitality environments.
• Experience building and maintaining credible relationships with executive-level stakeholders, partners and investors.

Requirements

• Make safety and welfare your top priority at all times, adhering strictly to all safety policies and processes.
• Maintain a strong understanding of all statutory and legal accountabilities relevant to your portfolio.
• Create an environment where all team members feel confident raising concerns about our properties or practices relating to health, safety and welfare.
• Ensure compliance with all statutory, regulatory and institutional requirements.
• Manage the performance of contractors, consultants and other external service providers.
• Conduct regular audits and inspections to maintain quality and compliance.
• Drive NOI performance through a laser-sharp focus on revenue and all operational costs.
• Own rate and tenure setting, leasing and cancellation decisions, and bad debt management for your region.
• Understand the local markets in your region to keep us agile in our sales approach.
• Track competitor performance (rates and occupancy).
• Lead budget setting for your Region.
• Bring a creative, entrepreneurial approach to driving revenue throughout the year.
• Minimise overall cost of acquisition through the right balance of agent referrals, university partnerships and customer retention.
• Leverage scale benefits of a nationwide portfolio.
• Drive the ESG agenda, particularly reducing energy consumption and improving energy efficiency.
• Support the Greystar team in the development of asset level business plans and investor reporting.
• Act as custodian for the Student Roost product, driving service excellence through your teams.
• Deliver a safe, well-maintained and clean home for every resident.
• Work closely with our university partners, agencies and the community.
• Manage properties that deliver a strong sense of community.
• Ensure each property is a supportive environment that prioritises the emotional welfare of our students.
• Demonstrate a relentless focus on customer retention.
• Grow the reputation of the Student Roost brand.
• Play a full role as a leader in the business, demonstrating inspirational leadership.
• Work with the Managing Director to refine organisational design and role definitions.
• Focus on retaining our people through meaningful career paths.
• Drive high levels of colleague engagement in your region.
• Drive a growth mindset in your teams.
• Provide challenging and supportive line management to your teams.
• Directly accountable for all aspects of operational and financial performance in your region.
• Ensure the operational business is agile enough to absorb further acquisition and development opportunities.
• Constantly innovate and grow the Student Roost brand platform.
• Prepare and present regular reporting on regional performance to the SLT, Board, and our investors.

Benefits

• This role is subject to requiring a Basic DBS check as part of our pre-employment checks.