[Hiring] Regional Designated Broker @Zillow

Role Description

Zillow is seeking a Regional Designated Broker – Northwest Territory Lead (WA, OR, ID, MT, WY, AK, ND) to oversee brokerage operations across a defined multi-state region aligned to high-volume MLS markets. This full-time role combines regulatory authority, operational execution, and strategic relationship management.

• Serve as the designated broker of record for assigned states within a defined territory.
• Own operational performance, compliance integrity, and execution quality across the region.
• Establish clear accountability for brokerage processes and execution standards.
• Monitor territory-level workload, regulatory complexity, MLS dynamics, and broker sentiment.
• Escalate emerging risks, regulatory changes, or market shifts to leadership in a timely manner.

• Foster strong, trusted relationships with MLS executives, association leaders, and state regulators.
• Build and maintain professional relationships with influential brokerages within the assigned territory.
• Represent Zillow in MLS, Association, State Commission, and industry meetings (virtual and in-person).
• Seek committee participation and leadership opportunities when aligned with company strategy.
• Provide territory-level intelligence regarding MLS sentiment, regulatory trends, and brokerage dynamics.
• Maintain active MLS and association memberships to ensure continuity of data and access across required states.

• Work alongside Strategic Operations, Industry Operations, and Brokerage Operations to ensure alignment on market initiatives.
• Support territory-level execution of broader Industry Affairs strategies and initiatives.
• Participate in structured operating rhythms including check-ins, reviews, and reporting routines.
• Address customer care complaints and provide resolution assistance, routing inquiries appropriately.

• Ensure full compliance with state licensing laws, MLS rules, association bylaws, and brokerage operations manuals.
• Advise licensees and internal stakeholders of regulatory or MLS rule changes within 24 hours of notification.
• Review and monitor reports of licensees under supervision, flagging anomalies to the Licensing team as necessary.
• Perform contract reviews to ensure legal and transactional compliance (as needed).
• Act as signing authority for brokerage filings and MLS documentation, as required.
• Keep current with required continuing education and maintain active state real estate licenses.

• Execute standardized workflows and brokerage routines to improve speed, reliability, and consistency.
• Participate in cross-training and operational development initiatives to strengthen team resilience.
• Respond within one business day to requests from Licensing, MLS, Brokerage Operations, Industry Affairs, and other partners (internal and external).

Qualifications

• Active real estate broker license in at least one state within the assigned territory (required).
• Willingness to obtain and maintain broker-level licenses in additional states as needed.
• Minimum 5+ years of brokerage leadership experience.
• Active or former participation in REALTOR® associations or MLS governance.
• Experience engaging with MLS boards, associations, and brokerage leadership.
• Strong stakeholder management and cross-functional collaboration skills.
• Willingness to travel up to 40–50% within the assigned territory.

Requirements

• Has served as a Broker-in-Charge, Managing Broker, or Designated Broker.
• Demonstrates deep understanding of MLS governance and state regulatory environments.
• Is highly credible within their local real estate community.
• Thrives in structured, accountable operating environments.
• Can balance compliance oversight with relationship-building and strategic engagement.
• Communicates clearly and escalates appropriately.

Benefits

• Competitive base salary.
• Eligible for equity awards based on factors such as experience, performance, and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.