[Hiring] Recovery Operations Specialist @Council Capital

Role Description

This is the operational backbone of the recovery process. You will:

• Run client mailings and letter tracking.
• Reconcile invoices.
• Field provider communications.
• Coordinate appeals, keeping every cycle on schedule and every number tied out.
• Act as the middleman between providers and the audit team.
• Be the person clients rely on to be responsive and exact.

It is a customer-facing, high-accuracy, high-responsiveness role. You will not manage anyone; you will manage process, deadlines, and relationships. The best people in this seat are unusually organized, calm under competing deadlines, and genuinely good with people.

Qualifications

• 2+ years of healthcare claims experience.
• 2+ years working in Microsoft Office.
• 1+ year in a customer-facing role.
• Exceptional accuracy, responsiveness, and written and verbal communication.
• U.S.-based with work authorization (no offshore; PH).

Requirements

• Send 100% of client mailings on the agreed weekly (or prepay) schedule with zero missed cycles; log and tie all inbound letters to the system within 24 hours of receipt.
• Create and reconcile monthly (or prepay-cadence) invoices to the client invoice at 100% accuracy, tracking every adjustment with zero unexplained variances (tick-and-tie to inventory).
• Acknowledge 100% of provider inquiries (audits, records, discrepancies) within 24 hours, working to minimize provider abrasion.
• Coordinate appeals: acknowledge to the provider within 24 hours, route to the correct audit team with zero misroutes, keep payer and provider informed, and meet 100% of fair-hearing deadlines.
• Maintain 99% accuracy on all client-related work (client SLA standard is 98%).

Benefits

• Council Capital and our portfolio companies are committed to building high-performing teams by hiring the best talent—period.
• We believe in putting the right people in the right seats, regardless of background.
• We’re always looking for individuals who bring fresh thinking, grit, and a drive to make a difference.