[Hiring] Quality and Training Lead @HopSkipDrive
Mar 10, 2025 - HopSkipDrive is hiring a remote Quality and Training Lead. đź’¸ Salary: $85,000 - $95,000. đź“ŤLocation: USA.
Role Description
As a Quality and Training Lead, you’ll support the business through the following responsibilities:
- Develop and maintain a quality assurance framework to assess and improve the performance of Trust & Safety support teams.
- Define QA scorecards, evaluation criteria, and feedback mechanisms to ensure consistency in case handling and adherence to policies.
- Partner with team managers to analyze QA data and trends to identify areas for continuous improvement and work cross-functionally to implement process enhancements.
- Design and execute new hire training programs, refresher courses, and continuous learning initiatives for Trust & Safety teams.
- Maintain and update training materials, playbooks, and knowledge bases in response to policy and operational changes.
- Work closely with stakeholders to ensure training aligns with policy updates, legal requirements, and emerging safety risks.
- Support audit processes and contribute to compliance initiatives related to Trust & Safety operations.
Qualifications
- 3+ years of experience in Quality Assurance, Training, or Learning & Development, preferably within Trust & Safety, Risk Operations, or Customer Support.
- Proven experience designing and managing QA programs and training initiatives for support teams.
- Strong analytical skills with the ability to interpret QA data and drive process improvements.
- Excellent facilitation, coaching, and communication skills to engage learners and stakeholders effectively.
- Familiarity with Trust & Safety principles, case handling, and risk mitigation strategies in a fast-paced, high-risk environment.
- Experience working with QA tools, LMS platforms, and knowledge management systems.
- Ability to manage multiple priorities, projects, and stakeholders in a dynamic environment.
Benefits
- Equity for every full-time employee.
- Flexible vacation.
- Medical, dental, vision, and life insurance.
- 401(k) and FSA.
- Opportunity to work for a uniquely positioned, VC-backed company.
- Significant upside potential.
Salary Information
The salary range for this role in Los Angeles, CA is $85,000.00 - $95,000.00. This position is remote and compensation will ultimately be in line with the location in which the position is filled. Final compensation will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
Equal Opportunity Employer
HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
Remote Work Information
This role will be fully remote in one of the following states: AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI.
Similar Remote Jobs
More jobs at HopSkipDrive
-
Marketing $195,000 - $220,000 USAMar 23, 2025 -
Marketing $70,000 - $81,000 USAMar 08, 2025
-
Sales / Business $95,000 - $120,000 USAMar 05, 2025
More All Others jobs
-
All others unspecified UKMar 26, 2025
-
All others $63,500 - $70,000 USAMar 26, 2025
More jobs in USA
-
All others $63,500 - $70,000 USAMar 26, 2025
-
Sales / Business $125,000 to $140,000 dependent on experience USAMar 26, 2025
Kickstart Your Job Search
Unlock 53,516 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$85,000 - $95,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 10, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
