[Hiring] Property Oversight Technical Reviewer @Allstate

Role Description

Claims arise from hurricanes, wildfires, earthquakes, and other natural or man-made disasters and may involve auto, commercial, flood, and property losses. The Centralized Processes Oversight Technical Reviewer provides claims guidance, quality assurance, training, and operational oversight through focused audits, claim analysis, and technical support to Field Claims operations. This role monitors claims handled by NCT staff, non-cat staff and contingent workers throughout the claim lifecycle, providing direction on investigations, coverage, liability, damages, and claim valuation. The reviewer also exercises settlement and denial authority on moderate-severity losses that exceed adjuster or contingent worker authority.

Schedule, Travel & Hiring Locations:

• Work Schedule: 10 days on / 4 days off, 7:00 AM – 7:00 PM (Schedule B or C, Monday – Wednesday)
• Location: Remote
• Travel: 10–25% annually, based on operational needs and CAT events
• Not Eligible for Residents of: California, Alaska, Hawaii, Washington, or Puerto Rico

What You’ll Do:

• Serve as a resource to management with complex coverage issues and high-severity claims.
• Authorize damage estimates and claim payments for moderately complex losses.
• Provide vendor oversight and Staff Oversight – CAT and regular business.
• Support coverage investigations, supplement triage, subrogation investigations, Public Adjuster claims, ALE handling, asbestos abatement, Outside Adjuster ladder assists, and contents inventory and pricing.
• Review statistical and performance reports to assess claim outcomes, processes, procedures, and communicate findings.
• Conduct claims performance, quality, and audit reviews.
• Document claim files with clear notes, evaluations, and decision rationale.
• Summarize documentation and enter information into claim system notes.

Qualifications

• Three or more years of direct property adjusting experience.
• Property estimating experience, including estimate writing.
• Experience using estimating tools (e.g., Xactimate).
• Strong customer service, communication, and organizational skills.
• Self-motivated with the ability to manage multiple priorities in a fast-paced, high-volume environment.
• High attention to detail with strong time management and analytical skills.
• Candidates located within the Pacific or Mountain Time Zones are preferred.

Requirements

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Benefits

• Compensation for this role ranges from $65,600-$130,200 annually and is based on experience, qualifications, location, and internal equity.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.