[Hiring] Business Operations Manager @8am

Role Description

As the Business Operations Manager, Partnerships, you will provide business strategy, data insights, and process transformation to enable our Partnerships organization to do what matters most. You'll serve as the connective tissue across Partnerships, Sales, Finance, Product, and Marketing, owning the systems, processes, and insights that let the team execute with clarity and consistency.

This role is also a close operational partner to the SVP of Partnerships, providing hands-on support across planning, reporting, and coordination for every function within the Partnerships organization.

You are someone who surrounds themselves with data and loves digging into process and technology to understand where improvements can be made. You are a switch hitter, someone who loves playing at both strategic and tactical levels, and who uses this to drive initiatives from inception to completion.

What you'll do

• Partner with the SVP of Partnerships on planning, reporting, budgeting, and communications, including executive dashboards and business reviews.
• Own reporting and analytics for partner-sourced and partner-influenced revenue, and build the dashboards and KPIs that show pipeline, conversion, and partner performance.
• Manage the quote-to-cash process for partner deals, working with Sales Operations and Finance to keep deals clean, approvals moving, and attribution accurate.
• Build and run the processes for partner-influenced renewals and expansion, with clear visibility into the renewal pipeline.
• Help design and improve our partner program, and build, test, and launch solutions in Salesforce, Outreach, Marketo, Workato, and partner resource management (PRM) tools.
• Run the operational side of partner involvement in our annual user conference and key events, including sponsorship packages, pricing, and partner communications. Some travel is expected.
• Work across go-to-market teams to spot the biggest opportunities, build a roadmap, standardize how we work, and mentor junior BizOps teammates along the way.

Qualifications

• 4-5+ years in revenue operations, business operations, partner operations, management consulting, or a related field.
• Deep Salesforce experience, including process and dashboard design. Hands-on time with PRM tools is a plus.
• A solid grasp of quote-to-cash and SaaS revenue models.
• Comfort with data and sales and marketing metrics, and the knack for turning what you find into clear, revenue-focused recommendations.
• Experience scaling go-to-market operations and putting processes and policies in place at a growing company.
• An owner’s mindset: you stay curious, spot problems early, and fix them without waiting to be asked. You can explain complex workflows to technical and non-technical teammates alike.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Requirements

• The annual salary range for this position is $120,000 to $135,000. The salary range for performing this role outside of the US / Austin / California may differ.
• 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.

Benefits

• Health Insurance Coverage: A variety of medical, dental, and vision plans, including a 100% company-paid HDHP plan for employees.
• Financial perks: Competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.
• Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.
• Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.

Diversity, equity & inclusion at 8am

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Security advisory

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.