[Hiring] Property Claims Examiner @SCM Services d’assurances

Role Description

The Claims Examiner is responsible for investigating and settling property and first party claims and third-party claims, with an emphasis on strong communication and customer service, while utilizing state specific guidelines.

• Initiate the investigation of new claims
• Make liability/coverage decisions
• Evaluate and negotiate settlements of collision, specified perils, and property damage, as appropriate
• Manage and oversee the work of outside adjusters, appraisers and experts
• Establish contact with the insured and claimant within established protocol
• Recognize coverage issues and bring them to the attention of the supervisor
• Develop basic understanding of liability and coverage principles
• Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation
• Complete research to determine market value on automobiles and heavy equipment for total loss settlement values
• Summarize and make recommendations for disposition of claims in excess of the individual settlement authority
• Respond to time sensitive material including intercompany arbitration hearings and department of insurance complaints
• Manage a diary system to systematically review and resolve claims within specified state compliance guidelines
• Maintain state license by completing continuing education coursework and/or work towards a claims designation
• Handle small claim suits as needed
• Other duties as assigned by the claims supervisor

Qualifications

• High School Diploma or Equivalent required
• Bachelor’s degree is preferred
• 3-5 years Property Claims experience
• Experience with Lloyd’s of London is considered an asset
• Proficient in Microsoft Office
• Experience with Xactimate
• Able to be licensed in states, countries where necessary
• AIC designation preferred

Requirements

• Use of clear, rational thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors
• Strong writing skills and proper use of grammar to prepare written status reports
• Ability to plan and exercise conscious control over the amount of time spent on specific activities
• Strong Communicator (verbal and written)
• Ability to multi-task and handle high volume of concurrent tasks
• Work collaboratively with others inside and outside the company

Benefits

• Dynamic environment with tight deadlines and changing priorities
• All prospective employees must pass a background check
• Office environment including prolonged periods of computer use
• Remote working but may require some travel to home office
• Accommodation available on request for candidates throughout the recruitment and assessment process