[Hiring] Professional Services Subcontractor Manager @CrowdStrike

Role Description

We are seeking an experienced partner subcontracting manager to join CrowdStrike's Professional Services organization. This role will be responsible for managing our Professional Services subcontractor relationships, enabling service delivery capabilities, and ensuring successful execution of subcontracted Professional Services.

What You’ll Do

• Lead partner evaluation and onboarding of subcontracting partners
• Collaborate with regional leaders to prioritize subcontractor onboarding and management
• Develop and drive enablement processes for CrowdStrike subcontracting partners
• Manage legal and IT onboarding requirements for CrowdStrike services subcontracting partners
• Oversee project management standards and delivery methodology for services delivery subcontractors
• Monitor subcontractor performance, capacity, and financial metrics
• Develop new subcontracted services offerings in collaboration with services leadership
• Develop and maintain documentation, including user guides, runbooks, and process workflows to support internal and external stakeholders
• Manage the partner services catalog
• Provide best-in-class delivery support & guidance to our trusted partners
• Provide cross-functional support for selecting and staffing subcontracted engagements
• Optimize subcontractor operations using AI tools

Qualifications

• 5+ years of experience in professional services, delivery management, partner management, or similar role
• Bachelor's degree in Business, Computer Science, or related field
• Proven track record in partner enablement and program management
• Experience tracking customer satisfaction and other success metrics of engagement delivery
• Strong understanding of cybersecurity services and delivery methodologies
• Experience in contract management and vendor relations
• Excellence in project and program management
• Strong business acumen and financial analysis capabilities
• Outstanding communication and relationship management skills
• Ability to develop and maintain complex partner relationships
• Experience with contract negotiation and vendor management
• Strong problem-solving and analytical skills
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe