[Hiring] Professional Services Manager I, Fleet @Axon

Role Description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

Your Impact: This is a post-sale, customer-facing, front-line role with primary duties of deploying network, hardware, and software solutions for Axon’s Fleet solutions. All candidates maintain a professional attitude with a strong focus on the customer’s total implementation experience.

What You’ll Do:

• Location: Remotely from the United States
• Travel: On the road 100% (Mon-Fri), domestic
• Reports to: Sr Manager, Professional Services or Manager, Professional Services
• Identify and implement solutions within minimal assistance in a fast-paced environment.
• Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations.
• Conduct training sessions with customer technical points of contact and end users on Axon specific product applications.
• Create accurate computer network diagrams and documentation for design and planning of network communication systems.
• Customer coordination and execution of field commissioning tests.
• Deliver timely and detailed project deployment reports.
• Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale.
• Escalate product irregularities and problems to Product Managers during site deployments.
• Maintain regular and predictable attendance.
• Synchronize the operation of Axon products as they apply to the Fleet solutions.
• Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products.
• Troubleshoot applications, computers, networks and products.
• Validate the quality of 12V DC sub-contractor installations.

Qualifications

• Ability to perform job functions from any location with minimal oversight.
• Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up to 75 lbs. on a regular basis; with or without special accommodations, is required.
• Flexibility to take on additional projects and adapt to changes in priorities.
• Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment.
• Desire to work with a team or visit clients in person, weekly.
• 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations (A+, Network + or equivalent preferred).
• Basic understanding of 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician).
• Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred).
• Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking.
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN.
• A valid driver’s license is required and must be maintained throughout employment.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices