[Hiring] Principal Pricing and Monetization Manager @Twilio

Role Description

This position is needed to lead and scale Twilio’s platform-wide pricing and monetization strategies. This is a high-impact, strategic leadership role critical to driving Twilio's pricing strategy and operationalizing key pricing processes. Your work will directly contribute to accelerating Twilio's business growth while simplifying the purchasing experience for our customers. Reporting to the Director of Monetization & Pricing Strategy, you will act as a primary strategic leader shaping complex pricing and packaging strategies for Twilio’s expanding product portfolio.

Responsibilities

• Develop advanced pricing and packaging strategies that generate incremental revenue and margin for Twilio, incorporating considerations like product strategy, GTM strategy, competitive differentiation, and deep financial analysis.
• Work closely with Product teams and senior leaders to align product strategy and roadmaps with monetization frameworks, providing critical insights into competitor pricing and packaging to inform requirements.
• Dive into complex datasets across sales, customer behavior, product usage, competitive benchmarks, and financial data to inform pricing strategies.
• Act as a strategic bridge and internal champion across GTM Strategy, Product, Sales, Marketing, and Finance to ensure organizational alignment and flawless execution of new pricing initiatives.
• Own the end-to-end delivery of highly complex, multi-stakeholder monetization projects that generate clear, measurable business impact at the enterprise level.

Qualifications

• Pricing Expertise: 8+ years of relevant experience in pricing strategy, including at least 5 years of direct ownership over pricing and monetization strategies in telecom, SaaS, PaaS, or adjacent industries.
• Financial Modeling & Analytics: Hands-on mastery of developing complex pricing models and evaluating monetization frameworks to generate insights and drive strategic alignment.
• Cross-Functional Project Management: A proven track record of leading and delivering complex, multi-stakeholder projects that generate clear, measurable business impact.
• Executive Communication & Influence: Exceptional oral and written communication skills, with a demonstrated ability to translate complex pricing concepts into compelling narratives that influence peers and senior leadership.
• Education: Bachelor’s degree in a quantitative or business-related field, or equivalent experience.

Requirements

• Industry Expertise: Past experience in a B2B environment.
• Platform-Level Pricing Strategy: Direct experience designing and scaling multi-product, platform-level pricing strategies.
• Pricing Methodologies: Deep understanding of advanced pricing survey techniques (e.g., conjoint analysis, Van Westendorp).
• Advanced Education: Consulting experience, MBA, or an advanced degree in a quantitative discipline.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Participation in Twilio’s equity plan and corporate bonus plan