[Hiring] Plasma Services Consultant @Fresenius Kabi USA

Role Description

This position is responsible for providing technical and operator product and sales support for customer organizations within an assigned territory in the US. Act as key customer liaison and consultant managing both customer and company needs. Assist in process and operational improvements within a customer center and ensures that customers are properly trained in the use of our products and the repair of instrumentation.

• Management of customer accounts within an assigned territory.
• Utilize consulting and DMAIC principles to support customer operations and efficiencies.
• Provide on-call consulting and troubleshooting services on the Plasma Support line.
• Provide product and technical leadership as well as sales support for customers within an assigned territory.
• Train customers in the proper use of Fresenius Kabi products.
• Conduct training classes for instrument operators; and perform periodic assessments and re-trainings as necessary.
• Conduct technical training to self-service customers in a classroom setting.
• Work with sales and marketing to develop and launch new products and drive product acceptance and sales within assigned customer base.
• Work one-on-one with customers in the field to support their troubleshooting and mechanical skills.
• Assist the Account Management consultants in managing national account responsibilities.
• Provide input regarding product and services offerings to assure they are viewed as value added to our customers.
• Act as a consultant to the plasma center managers by helping to show best demonstrated practices within the industry.
• Installation of plasmapheresis devices and support of new customers; can be greater than 20% of functional role.
• All employees are responsible for ensuring compliance to company documents, programs, and activities related to Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Qualifications

• Bachelor’s degree preferred.
• A minimum of 3 years’ experience working in a leadership position in Biologics or Plasma.
• Strong written and verbal communication skills.
• Effectively able to utilize Microsoft applications (Word, Excel, One Drive).
• Ability to travel extensively, greater than 75%.
• Ability to lift 60 lbs.
• Ability to stand for long periods of time.
• Ability to balance multiple projects at the same time.
• Ability to troubleshoot and problem-solve electrical instrumentation.
• Ability to educate others.
• Overall knowledge and understanding of the Plasma and Blood Bank industries.
• Overall knowledge of the Regulatory and Quality environment in the Plasma and Blood Bank industries.

Requirements

• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

Benefits

• Salary Range: $75,000-$85,000 based on experience.
• Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.
• Comprehensive benefits and programs to ensure colleagues live healthy lives and have support when it matters most.
• Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental, and vision coverage.
• We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Company Description

• Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa either now or in the future.
• Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at-will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.
• Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.