[Hiring] Payments Solution Engineer @Illumia, LLC

Role Description

The Solution Engineer – Integrated Payments is an experienced technical and strategic resource who contributes independently across presales engagements. This role goes beyond standard solution delivery to proactively identify client needs, craft customized solutions, and act as a trusted advisor to both clients and internal teams. The Solution Engineer earns credibility with clients through deep domain knowledge, advanced product expertise, and polished demonstrations, while also supporting the growth of junior team members.

The Solutions Engineer – Integrated Payments leads end-to-end presales engagements, acting as a trusted technical and strategic advisor for clients in higher education, corporate and other institutional markets. This role independently manages complex discovery sessions; crafts tailored solution proposals and builds credibility with client stakeholders through deep Integrated Payments domain expertise and polished product demonstrations.

Working closely with sales, product, and implementation teams, the SE bridges technical capabilities and business outcomes — translating complex software functionality into compelling value propositions that resonate with both operational staff and executive decision-makers.

Qualifications

• 3+ years of experience managing, implementing, and/or supporting Integrated Payment software/hardware with demonstrated progression in client-facing or presales roles.
• Understanding of enterprise system deployment environments and integrations to include authentication services, restful APIs, event messaging and network topography.
• Advanced knowledge of Integrated Payments System software applications with strong ability to configure, troubleshoot, and tailor solutions to complex customer requirements.
• Proven ability to lead discovery sessions, uncover underlying business challenges, and design customized solution recommendations.
• Strong communication and presentation skills, with demonstrated ability to translate technical detail into compelling client narratives for diverse audiences.
• Ability to manage cross-functional collaboration independently, driving alignment across sales, product, and technical teams.

Requirements

• 3+ years of experience using Illumia Integrated Payments software and hardware.
• Certification with other 3rd party Integrated Payments products such as TouchNet, Flywire, Nelnet, or other similar solutions.
• Previous experience working in the Higher Education market in a technical aspect.
• Comprehension of software architecture with a deep understanding of enterprise software applications such as ODBC databases, Microsoft Azure, Mobile platforms, and SaaS products.
• A strong understanding of the technical infrastructure, deployment methodologies and cloud, SaaS, enterprise architecture for academic financial platforms, including student financials and general ledger.
• Track record of developing technical content or sales collateral that supports solution positioning.

Benefits

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment.
• Comprehensive employee assistance program (EAP).
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.
• Base salary offers for this position may vary based on factors such as location, skills, and relevant experience.
• Some positions may include additional compensation in the form of bonus, equity, or commissions.