[Hiring] Patient Access Manager @Dompé

Role Description

The Patient Access Manager reports to the Associate Director, Patient Access Manager and will be a key member of the US organization supporting the company’s efforts related to cenegermin eye drops, which are based on rhNGF (recombinant human nerve growth factor).

Approved in August 2018, OxervateTM eye drops (cenegermin-bkbj ophthalmic solution) is the first-ever topical biologic medication approved in ophthalmology and the first treatment indicated for neurotrophic keratitis (NK), a rare and progressive eye disease that can lead to corneal scarring and visual loss.

The Patient Access Manager (PAM) will be responsible for supporting and maintaining patient support services that maximize access to our product for patients to whom it has been prescribed. The PAM will execute pre-defined strategies and role requirements to address patient access needs. The PAM will manage specific service levels and contribute to managing the performance of the team. The PAM will also be a member of the field leadership team by playing a customer-facing role and work closely with our Field Access Managers (FAMs) to support the needs of physicians and their patients in the field (limited field travel as this role is primarily home office based).

The PAM will work with the team to improve existing materials as well as identify, design, and roll out patient access materials as needed. There is also an opportunity to collaborate with stakeholders across the company, influence the development of the Patient Services organization, and shape the culture of Dompé US.

The Patient Access Manager will be accountable for abiding by the core values of our Dompé culture, which are Integrity, Speed, Knowledge, Passion, Attention to Detail, Reliability, Flexibility and Teamwork. Individuals must possess an entrepreneurial spirit, be flexible, and adaptable to new situations.

Qualifications

• Proven success in the pharmaceutical/biopharmaceutical industry, including new product launches (biologics, pharmacy benefit, rare/orphan disease, and ophthalmology products).
• Strong clinical and scientific expertise with established ophthalmology (anterior segment) relationships across private practice and hospital/academic settings.
• Skilled in case management, exercising confidentiality, sound judgment, and independent decision-making.
• Exceptional communication and presentation skills, with the demonstrated ability to communicate effectively with diverse internal and external groups, customers, and key stakeholders.
• Bachelor’s degree, with advanced degree or experience in the Healthcare field required.
• 3-5 years of biopharmaceutical experience; 1-2 years of managed care, reimbursement, channel management, and customer-facing experience.

Requirements

• Self-starter with strong prioritization and multitasking abilities, open to feedback, and committed to continuous development while valuing diverse perspectives.
• Demonstrated ability to design and implement physician/patient support programs in collaboration with field organizations and external stakeholders (physicians, advocacy groups, vendors).
• Understanding of U.S. biopharmaceutical Regulatory/Legal review process and Compliance landscape.
• Ability to define problems, gather information to make good decisions.
• Field-based role with the ability to self-manage in a remote environment.
• Approximately 10% travel - Overnight travel by plane and by car is required to attend some customer and vendor meetings, and other internal meetings as required.

Benefits

• Competitive base salary ($70,000 - $95,000 a year).
• Incentive bonus.
• Benefits package customary to the position.