[Hiring] Patient Access Manager @Acadia Pharmaceuticals Inc.

Role Description

Provide expert field-based access and reimbursement support, as a dedicated point of contact to healthcare providers for their on-label Nuplazid access-related questions in the assigned geographic territory. The role acts as an integral liaison between Healthcare Professions (HCP), specialty pharmacies, payers, patients and HUB resources. The PAM is a non-promotional role within Acadia.

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving.
• Educate healthcare providers and patients on navigating the patient access process.
• Proactively work with assigned HCP accounts to build and maintain Nuplazid access related knowledge with office support staff.
• Work seamlessly and in coordination with Acadia customer support services, specialty pharmacies, and other field teams while supporting patient access.
• Escalate local payer issues to national account managers.
• Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines.
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory.
• In-service to HCPs offices on all aspects of the prescription process including but not limited to; prior authorization requirements, specialty pharmacies and patient resources.
• Provide partnership with cross functional colleagues to address individual HCP needs.
• Communicate directly with patients and caregivers, when appropriate, to navigate and clarify access process.

Qualifications

• Bachelor’s degree required; concentration in life sciences preferred. Advanced degrees (RN, MSN, MBA) are a plus.
• Minimum of 4+ years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy for Patient Access Manager.
• Minimum of 7+ years of relevant experience, including at least 2 years in neurology access or leadership roles for Senior Patient Access Manager.
• Strong knowledge of Medicare and field-based healthcare environments is highly preferred.
• Track record of increased responsibilities.
• Strong history of successful cross functional collaboration.
• Demonstrated success in leading without authority.
• Product Launch experience preferred.
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred.
• Patient-centric and service-oriented mindset.
• Exemplary interpersonal skills.
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy.
• Empathetic listening skills in order to interact effectively with customers.
• Exceptional organizational and time management skills.
• Understand HIPAA rules and regulations related to patient privacy.
• Strong written and verbal communications as well as presentation skills.
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point.
• Ability to manage expenses within allocated budgets.
• Adaptable and open to an environment of change.
• Must be a fast learner, flexible, adjust quickly, and able to work independently.
• Strong enthusiasm with a drive to succeed within a team.
• Ability to travel up to 60%.

Requirements

• Selects methods, techniques, and evaluation criteria for obtaining results.
• Works on issues where analysis of situations or data requires an in-depth knowledge of functional area objectives and their impact on, and interaction with, other functions within the organization.
• Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.

Physical Requirements

• This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment.
• The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication both in a standard office environment and while working independently from remote locations.
• Employee must occasionally lift and/or move up to 20 pounds.
• This position requires the ability to travel independently overnight and/or work after hours as required by travel schedule or business needs.

Salary Range

• Patient Access Manager: $136,000.00-$170,000.00
• Senior Patient Access Manager: $152,000.00-$190,000.00

Benefits

• Competitive base, bonus, new hire and ongoing equity packages.
• Medical, dental, and vision insurance.
• Employer-paid life, disability, business travel and EAP coverage.
• 401(k) Plan with a fully vested company match 1:1 up to 5%.
• Employee Stock Purchase Plan with a 2-year purchase price lock-in.
• 15+ vacation days.
• 13 -15 paid holidays, including office closure between December 24th and January 1st.
• 10 days of paid sick time.
• Paid parental leave benefit.
• Tuition assistance.